{"id":1096,"date":"2025-04-02T12:00:50","date_gmt":"2025-04-02T12:00:50","guid":{"rendered":"https:\/\/blogs.kit19.com\/Manual\/?page_id=1096"},"modified":"2025-04-02T12:04:02","modified_gmt":"2025-04-02T12:04:02","slug":"call-report","status":"publish","type":"page","link":"https:\/\/blogs.kit19.com\/Manual\/call-report\/","title":{"rendered":"Call Report"},"content":{"rendered":"\t\t

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Call Report<\/span><\/h1>
The image is a Call Report Dashboard<\/strong> from Kit19<\/strong>, a CRM or call management system. It provides a summary of call activities, including incoming and outgoing calls, missed calls, answered calls, and call durations. The dashboard uses a color-coded format to display key performance metrics for call handling efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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List of Key Metrics Displayed:<\/strong><\/h3>
Total Outgoing Calls:<\/strong> 111<\/strong> (Blue Box)<\/li>
Total Incoming Calls:<\/strong> 2<\/strong> (Light Green Box)<\/li>
Missed Calls by Agent:<\/strong> 2<\/strong> (Light Yellow Box)<\/li>
Missed Calls by Client:<\/strong> 5<\/strong> (Pink Box)<\/li>
Answered by Agent:<\/strong> 0<\/strong> (Red Box)<\/li>
Answered by Client:<\/strong> 53<\/strong> (Green Box)<\/li>
Total Outgoing Agent Duration:<\/strong> 3358<\/strong> minutes (Orange Box)<\/li>
Total Incoming Agent Duration:<\/strong> 0<\/strong> minutes (Yellow Box)<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The image is a dashboard section from Kit19<\/strong>, displaying Billing Information<\/strong> and Top Agents by Total Calls Attended<\/strong>. It contains two key visual components:<\/p>
Billing Chart (Left Panel)<\/strong>
A timeline-based graph displaying billing details for incoming and outgoing calls.<\/li>
The legend shows two types of billing:
Incoming Billing (Green)<\/strong><\/li>
Outgoing Billing (Blue)<\/strong><\/li><\/ul><\/li>
No visible data points indicate that billing data might be missing or zero for the displayed dates.<\/li><\/ul><\/li>
Top Agents by Total Calls Attended (Right Panel)<\/strong>
A bar chart showing the performance of different agents based on call activity.<\/li>
Different colors represent various call activities:
Blue:<\/strong> Incoming calls attended<\/li>
Green:<\/strong> Outgoing calls attempted<\/li>
Orange:<\/strong> Outgoing calls connected<\/li>
Black:<\/strong> Incoming calls missed<\/li><\/ul><\/li>
Agents displayed in the chart:<\/li>
User wise chart display<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The image is a Detailed Call Report<\/strong> from Kit19<\/strong>, displaying call logs with details about call date, customer information, gateway, agent handling the call, call disposition (status), and call duration. The report provides insights into outgoing calls made by different agents and their outcomes.<\/p>
The report logs a total of 113 call entries<\/strong> (showing 1-20 per page).<\/li>
Calls are primarily outgoing<\/strong>.<\/li>
Some calls were answered<\/strong>, while others were not attempted or had no agent response<\/strong>.<\/li>
Different agents handled different calls.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Call Report The image is a Call Report Dashboard from Kit19, a CRM or call management system. It provides a summary of call activities, including incoming and outgoing calls, missed calls, answered calls, and call durations. The dashboard uses a color-coded format to display key performance metrics for call handling efficiency. List of Key Metrics<\/p>\n
\n Continue Reading <\/span><\/i><\/a>\n <\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1096","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/blogs.kit19.com\/Manual\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Call Report The image is a Call Report Dashboard from Kit19, a CRM or call management system. It provides a summary of call activities, including incoming and outgoing calls, missed calls, answered calls, and call durations. The dashboard uses a color-coded format to display key performance metrics for call handling efficiency. List of Key Metrics…","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages\/1096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/comments?post=1096"}],"version-history":[{"count":5,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages\/1096\/revisions"}],"predecessor-version":[{"id":1103,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages\/1096\/revisions\/1103"}],"wp:attachment":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/media?parent=1096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}