{"id":288,"date":"2025-01-01T12:46:17","date_gmt":"2025-01-01T12:46:17","guid":{"rendered":"https:\/\/blogs.kit19.com\/Manual\/?page_id=288"},"modified":"2025-01-04T12:27:43","modified_gmt":"2025-01-04T12:27:43","slug":"ticket-portal","status":"publish","type":"page","link":"https:\/\/blogs.kit19.com\/Manual\/ticket-portal\/","title":{"rendered":"Ticket Portal"},"content":{"rendered":"\t\t
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Ticket Management Dashboard Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The image represents a ticket management dashboard from Kit19<\/strong>, which provides an overview of the ticket status for a customer support system. The dashboard displays key metrics categorized into various ticket statuses, offering a quick summary of the team\u2019s workload and ticket progress.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Ticket\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Components of the Dashboard:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Header Section<\/u>:<\/strong><\/li><\/ol>
    • The top-left displays the Kit19 logo and a search icon, indicating a search functionality within the system.<\/li>
    • The top-right includes a settings icon, a mail icon with a number (possibly representing notifications), and a green status indicator bar.<\/li>
    • A user profile icon labeled \u201cP\u201d is visible in the top-right corner, signifying user personalization or account settings.<\/li><\/ul>
      1. Ticket Stat Section<\/u>:<\/strong><\/li><\/ol>
        • The main area prominently features a \u201cTicket Stat\u201d panel with a green banner header, emphasizing its significance.<\/li>
        • Key metrics are represented as individual cards, each providing a specific ticket status count. Below is a detailed breakdown:<\/li>
        • Total: 15 tickets in total.<\/li>
        • New: 14 tickets are newly created.<\/li>
        • Open: 0 tickets are currently open.<\/li>
        • Closed: 1 ticket has been resolved and closed.<\/li>
        • Pending: 0 tickets are awaiting action.<\/li>
        • Resolved: 0 tickets are marked as resolved.<\/li>
        • Wait Customer: 0 tickets are on hold, waiting for customer input.<\/li>
        • Wait Third Party: 0 tickets require input or action from third-party entities.<\/li>
        • Duplicate: 0 tickets are identified as duplicates.<\/li>
        • Invalid: 0 tickets are marked as invalid.<\/li>
        • Spam: 0 tickets are flagged as spam.<\/li><\/ul>

          button typically serves as the primary navigation control, allowing users to access additional features, settings, or navigation options within the system. The prominent placement and distinct highlighting indicate its importance for interacting with the broader functionalities of the platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Components\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          In user interfaces, such menu buttons often resemble a \u201chamburger<\/strong>\u201d icon (three horizontal lines<\/strong>) and are designed to streamline navigation in complex systems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Ticket Management Menu Overview\u200b<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Ticket\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          The menu consists of the following key options<\/strong><\/p>

          1. Dashboard:<\/strong> This section serves as the main landing page, providing an overview of key metrics and activities within the system.<\/li>
          2. Raise Ticket:<\/strong> This option allows users to create new tickets, facilitating issue tracking and resolution.<\/li>
          3. Manage Tickets:<\/strong> This section is dedicated to handling existing tickets, enabling users to view, edit, and update their statuses.<\/li>
          4. Contacts:<\/strong> This option likely manages contact information, supporting communication and collaboration within the system.<\/li>
          5. Report:<\/strong> This feature generates detailed reports, offering insights and analytics for better decision-making.<\/li>
          6. Settings:<\/strong> This section provides configuration options, allowing users to customize the system according to their needs.<\/li><\/ol>

            The menu is designed to enhance user experience by providing clear and organized navigation within the system. The user-friendly layout ensures that users can quickly access the desired features and functionalities.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            Raise Ticket Dashboard Overview\u200b<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            1. Click on the \u201cRaise Ticket\u201d option in the left navigation menu.<\/li>
            2. This opens a list of tickets with details such
              \u2013 Ticket creator information (e.g., name and email).
              \u2013 Ticket status (e.g., \u201cPending,\u201d \u201cNew\u201d).
              \u2013 Date and time the ticket was created.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              How do you Raise a \u201cNew Ticket\u201d.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              1. Click the New Ticket Button:<\/p>

              • Click the green \u201cNew Ticket\u201d button. This opens a ticket creation form.<\/li><\/ul>

                2. Fill Out the Ticket Form:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Ticket\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                3. The form consists of the following fields:<\/p>

                • Ticket Product:<\/li>
                • Select the product or service the ticket pertains to from the dropdown menu.<\/li>
                • Attachment:<\/li>
                • Use the \u201cAttach File\u201d button to upload relevant files.<\/li>
                • Subject (Required):<\/li>
                • Enter a concise subject for your ticket.<\/li>
                • Company:<\/li>
                • Provide the company name if applicable.<\/li>
                • Description (Required)<\/li>
                • Add a detailed description of the issue or request. You can use the formatting toolbar to structure the text as needed.<\/li><\/ul>

                  4. Submit the Ticket:<\/p>

                  • Once all required fields are filled, submit the ticket by clicking the appropriate button (e.g., \u201cSubmit\u201d or \u201cSave\u201d).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    Manage Ticket Dashboard Overview [for only internal team]<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    1. Click on the \u201cManage Tickets\u201d option in the left navigation menu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    2. Click on the \u201cNew Tickets\u201d option.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    3. Fill Out the Ticket Form:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Fill\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    1. Ticket Priority<\/strong>: To assign a level of importance to the ticket, helping to prioritize and organize tasks effectively.<\/li><\/ol>