{"id":891,"date":"2025-03-15T12:53:51","date_gmt":"2025-03-15T12:53:51","guid":{"rendered":"https:\/\/blogs.kit19.com\/Manual\/?page_id=891"},"modified":"2025-09-01T12:28:27","modified_gmt":"2025-09-01T12:28:27","slug":"desktop-calling-feature","status":"publish","type":"page","link":"https:\/\/blogs.kit19.com\/Manual\/desktop-calling-feature\/","title":{"rendered":"Dekstop Calling Feature"},"content":{"rendered":"\t\t

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Desktop Calling Feature<\/span><\/h1>
First need To be sent mail for the whitelisting IP address to dctac .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NOTE<\/strong>\u00a0 : It\u2019s will take few days from the Whitelist the IP Address.<\/span><\/h4>
Login to Client Panel and Search Agent mapping.<\/li>
Click on Agent mapping for third party IVR integration.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Endpoint Settings:<\/span><\/h4>
There are two tabs: Basic Settings<\/strong> and Agent Settings<\/strong>.<\/li>
Click on the \u201cAgent Settings\u201d.<\/li>
A dropdown menu is visible, allowing the selection of different configurations like \u201cVOXBAY,\u201d \u201cCloudShope,\u201d \u201cMobile Like Number,\u201d and \u201cKit19 80.\u201d<\/li>
Simply Click on the \u201cKit19 80\u201d.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Agent Settings Section<\/strong>:<\/span><\/h4>
Displays a table with details about different agents\/users.<\/li>
Columns include:
Username<\/strong><\/span>: Shows unique identifiers for each user.<\/li>
Number<\/strong><\/span>: Placeholder for extension numbers, enter user id number.<\/li>
Mobile No<\/strong><\/span>: Placeholder for mobile numbers, enter registered mobile number which associate with kit19.<\/li>
Default Caller<\/strong><\/span>: Dropdown menu for selecting a caller, select the Tollfree number which customer needs to use.<\/li>
Default Device<\/strong><\/span>: Dropdown menu for selecting a device, select the Ext. No.<\/li>
Is Active<\/strong><\/span>: Toggle switch (currently inactive for all users).<\/li>
Action<\/strong><\/span>: Edit icon for making changes to user settings.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Configure Default Setting<\/span>
Open a new tab and paste: https:\/\/kit19.com\/UserCRMCampaign\/VOIP\/voipIntegration.aspx<\/a>.<\/li>
This page contains settings for VoIP integration<\/strong>.<\/li><\/ol><\/li><\/ul>
Configure Call Settings of <\/u><\/strong><\/span>Kit19 <\/span>:<\/strong><\/p>
Incoming Calls<\/span>:<\/strong> Set up how calls are received and assigned.<\/li>
Outgoing Calls<\/span>:<\/strong> Choose a telephony provider and configure caller IDs.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t
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Note :<\/strong> After set-up this configuration just login on Zoiper5 <\/strong>and you can test this by clicking on number when call landing it\u2019s showing like this, Image mentioned Below.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Desktop Calling Feature First need To be sent mail for the whitelisting IP address to dctac . NOTE\u00a0 : It\u2019s will take few days from the Whitelist the IP Address. Login to Client Panel and Search Agent mapping. Click on Agent mapping for third party IVR integration. Endpoint Settings: There are two tabs: Basic Settings<\/p>\n
\n Continue Reading <\/span><\/i><\/a>\n <\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-891","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/blogs.kit19.com\/Manual\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Desktop Calling Feature First need To be sent mail for the whitelisting IP address to dctac . NOTE\u00a0 : It\u2019s will take few days from the Whitelist the IP Address. Login to Client Panel and Search Agent mapping. Click on Agent mapping for third party IVR integration. Endpoint Settings: There are two tabs: Basic Settings…","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages\/891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/comments?post=891"}],"version-history":[{"count":5,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages\/891\/revisions"}],"predecessor-version":[{"id":1200,"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/pages\/891\/revisions\/1200"}],"wp:attachment":[{"href":"https:\/\/blogs.kit19.com\/Manual\/wp-json\/wp\/v2\/media?parent=891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}