Find here Kit19 contents and F&Qs

 

Digital identify

1. What is a Digital Identity and what are its advantages?

Ans1 .-A digital identity is typically defined as a one-to-one relationship between a human and their digital presence and It enhances customer privacy and control over shared data.digital identity also plays an important role in speeding up online transaction process.One of the most significant benefits of digital identity verification is that it greatly enhances security and fraud prevention. 

2.            How can a Digital Identity effectively showcase and promote a product or service?

 Ans.2- Digital identity effectively showcases and promote a product through your eshop which we provide you, in which you can add some pictures of your product which you want to sale and promote. 

3.            What are the key elements and sections that should be included in a well-designed Digital Identity?

Ans 3.   1 Navigation. The e-shop design should be easy to navigate and the menu items should easily accessible    

    2 Organization contact address and number

    3 Design Your Online Store.

    4 Web Friendly. …

    5 Begin Listing Your Products. 

     4.   How can a Digital Identity provide a seamless and engaging user experience?

Ans 4.   Digital identity provides a seamless and engaging user experience through fast access to your eshop or other source of digital marketing and with unique identity.

5.   What are some best practices for optimizing a Digital Identity for search engines?

Ans.5– Use keywords in your headings, subheads and links for optimizing a digital identity for search engines.

6.   How can a Digital Identity effectively communicate a brand’s story and message?

Ans 6.   A brand identity is made up of what your brand says, what your values are, how you communicate your product, Essentially, your brand identity is the personality of your business and a promise to your customers. So for this you have to be identify your brand on digital marketing too.

7.  What are the considerations for responsive design and mobile optimization in a Digital Identity?

Ans 7.  Mobile Responsive design includes scaling the page components and content of the website according to the screen size so for this your website should be responsive according to the mobile screen.

8.  How can a Digital Identity incorporate interactive elements and animations to enhance user engagement?

Ans 8 – Web animations attract your user’s attention and keep them on your pages versus other websites that might not be doing the same thing you are.Animation is a great way to keep visitors on your web pages. If a person thinks your page looks outdated, they could easily click out of your website to find another one.                                 

9.  How does a Digital Identity compare to a multi-page website in terms of usability and conversion rates?

Ans – As multi-page websites offer more space, you can add different sections and forms to make the overall user experience better.

Ans-  28.  Can we do the daily changes in Digital identity ?

Ans- No,  Digital identity is an aspect of a person’s social identity and can also be referred to as online identity so if you change it on daily base it will effect your sale to customer as customer can’t be recognize you.

Bulk SMS(Mohit & Manish)

 1) What are the advantages of using bulk SMS services for Kit19 businesses?

• Advantage of using bulk SMS services is that it enables businesses to send bulk SMS to their customers for marketing and businesses can filter their existing/purchased data through bulk SMS services. Also businesses can also shoot the SMSs to the customers/ according to the triggers.  

2)  How does your bulk SMS service ensure the delivery of messages to a large number of recipients efficiently?

• The bulk SMS services we are providing is a smart SMS service where you get the report at the end of the day that how many SMS got delivered, how many have been read and how many SMS failed to deliver. Also businesses can put a tracking link in the sms where they will get to know the status of the SMS.

3) What are the different pricing plans offered for bulk SMS services and what features are included in each plan?

• Pricing of the bulk SMS depends upon the quantity purchased. Features include Smart Tracking Link, Report of the SMS, Lead Capturing option will be there where recipients will be shared with a link to capture their details. 

4) Can you personalize bulk SMS messages to include recipient names or other customized details?

• Yes, you can personalize bulk SMS messages to include names or other customized details.

5) Is there an option to schedule SMS messages in advance for specific dates and times?

• Yes, SMS can be scheduled in advance for specific dates and time. 

6) What features does your bulk SMS service provide for managing contacts and organizing recipient lists?

• At fresh campaign level there is a feature in bulk sms service to upload  contacts from existing database, SMS data can be filtered or sorted according to state, city, pipeline basis and one can run campaigns accordingly, Sms can also be triggered on a particular defined event automatically and the recipient list can also be sorted separately.

7) Are there any restrictions on the content or type of messages that can be sent through your bulk SMS service?

•  Yes, there is a word limit of 160 words for sending an SMS. It should not violate any law and regulation. Should not have obscene or vulgar and defamatory content.

8) How does your bulk SMS service handle opt-outs and unsubscribes from recipients who no longer wish to receive messages?

• As the bulk SMS service we are providing comes with a tracking link or we can say its a smart SMS where businesses can put a link where customers get the option to unsubscribe for the services. 

9) Can the bulk SMS service integrate with other business software or CRM systems for seamless communication?

• As our tool is a one stop solution for all the services. Your business software or CRM can be integrated but that needs to be done from your service provider’s end only. We will provide you with the API and your service provider can integrate it with our software if they wish to do so. 

10) What level of customer support is provided with your bulk SMS service and what channels are available for assistance?

• Right from DLT registration, to the delivery reports to sending & scheduling bulk sms campaigns these are in-built solutions as support to the clients, Moreover a client may generate a ticket if he faces an issue, further our support & tech team is just a call away to resolve any challenges a client may face.

11)  Can we send sms other than english language?

• Yes, We can send SMS other than english language. SMS will be typed in english only but through unicode it will be delivered in desired language other than english.

12) What is a tiny URL?

• Tiny URl is a service that will be a part of an SMS body where you can easily track the activity on the sms or businesses can use it for capturing interest of the recipient. 

13)  Can we integrate your sms campaign in our billing software?

 As our tool is a one stop solution for all the services. Your billing software can be integrated but that needs to be done from your service provider’s end only. We will provide you with the API and your billing software service provider can integrate it with our software if they wish to do so. 

 

Bulk Email

What is bulk email and how is it different from regular email communication?

Emails which we send in a bulk upto 50000 at one time. With the help of bulk we can do marketing or communicate with a large number of group at the same time.

What are the advantages and disadvantages of using bulk email for marketing or communication purposes? Answer: Advantages of bulk email is less time consuming than personalized email and disadvantages are recipients will not respond to us and we will be reported for spam and it will be a waste of our time and resources to communicate with unresponsive customers.

What legal considerations should be taken into account when sending bulk email, such as compliance with anti-spam regulations?

Ans:- Anti-Spam Laws

Don’t use false or misleading header information.

Don’t use deceptive subject lines.

Identify the message as an ad.

Tell recipients where you’re located.

Tell recipients how to opt-out of receiving future email from you.

Honor opt-out requests promptly.

Monitor what others are doing on your behalf.

 

How can one effectively manage and maintain a bulk email list to ensure deliverability and engagement?

improve email deliverability

Authenticate your email domain.

Maintain proper IP allocation.

Perfect the opt-in process.

Write non-spammy subject lines.

Provide a preference center.

Keep clean lists.

Avoid spam traps.

Send email that people love.

 

What are some best practices for personalizing and segmenting bulk email content to increase relevance and engagement?

Ans- 1. Choose the right email tool for segmentation

2. Feed the right contacts into your email list

3. Keep it as simple as possible

4. Feed the right contacts into your email list

5. Keep it as simple as possible

What are the key metrics and analytics that should be tracked to evaluate the success of a bulk email campaign? Answer: Email marketing metrics are indicators that help assess the success of email campaigns. One can specify two categories: the first is standard engagement metrics, while the second category is focused on conversion aspects.

What are some common challenges or pitfalls to avoid when executing a bulk email campaign? Answer: Although having an verified email list with large numbers may sound appealing, it’s the inactive recipients that can have an adverse effect on your campaigns, and brand too.

How can Kit19 automation tools assist in managing and optimizing bulk email campaigns? Answer: An email automation platform can help you save money. If you’re paying a monthly fee for your email marketing service, you can often get a discount if you use an email automation tool. That’s because these marketing automation platforms can help you automate your email marketing, which can result in fewer emails being sent. 

136. How can you ensure that my emails don’t go to spam?

Answer: 1. Use short and relevant subject lines.

2. Remove spam triggering keywords.

3. Optimize content for response rates.

4. Ask users to create a filter.

5. Avoid spam reports.

6. Use the right email client.

7. Follow the laws.

 

Voice Ads(Mary / Sandhya)

1. What is outbound dialer marketing and how does it work?

Ans – An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls.Outbound calling is a traditional approach to reach new customers and encourage them to make a purchase..

2.            What are the key benefits of using outbound dialer marketing for businesses?

Ans-The advantages of using this type of outbound call center dialer software includes increased efficiency in calling prospective customers, increased productivity and the elimination of unproductive tasks such as making lists of phone numbers and taking notes during conversations.

3.            How does outbound dialer marketing comply with regulatory requirements and laws in India, such as TRAI guidelines?

Ans –To help unregistered subscribers identify commercial calls, telemarketers will be issued a different set of numbers starting with ’70’. The regulations also mandate.

4.            What types of campaigns can be run using outbound dialer marketing in India?

Ans- Outbound dialing campaigns contact a list of people according to a prescribed set of rules. Campaigns place calls based on information in a contact list. Campaigns often have a script that defines the agent experience.

5.            Are there restrictions on the time of day or days of the week for conducting outbound dialer marketing?

Ans-Yes, there are restrictions on the time of day or days according to the TRAI gets tough with pesky callers; no call between 9pm and 9am from Monday to Friday, and at weekends unless an express invitation to do so is received. 

6.            What are the common use cases for outbound dialer marketing?

Ans– Outbound dialer calls are versatile and can be used for call blasts, scheduling appointments, client outreach, integrated call campaigns, surveys, product marketing, reminders, follow-ups, feedback, event-based calls, political campaigns, event registration, OTP through Voice Call, etc.           

7.            How does outbound dialer marketing handle the management and tracking of customer Reply?

Ans. 7- Outbound dialer marketing handle the management through predominantly focus on sales, fundraising and marketing your product for sale. And through communicate with customer you can track their need and requirements.

8.            What are the options for targeting specific audience segments using outbound dialer marketing?

Ans 8. An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls

9.            What are the options for personalization and customization of outbound dialer marketing campaigns?

Ans- Personalized marketing is a strategy that uses data to connect with target audiences and existing customers to offer an optimized marketing experience.

10.         Is outbound dialer marketing integrate with Kit19 for better customer targeting?

Ans 10– yes, outbound dialer marketing integrate with kit19 for better customer 

11.         What metrics and analytics are available for tracking the effectiveness of outbound dialer marketing campaigns?

Ans 11 – One of the key components that make these functions work is an outbound dialer.metrics you must trac                                                                                                                  k and improve on to make the most of it

1. Number of People Answering

2. Number of Calls Dropped

3. Agent Performance

4. Use of IVR

12.         Can outbound dialer marketing handle multi-language support for diverse customers?

Ans 12-  customer support that a business provides in multiple languages as part of the overall customer experience. The aim is to break down the language barrier so that international customers can easily communicate their needs and receive assistance in their native tongue.

13.         Are there restrictions on using pre-recorded voice messages or automated calls in outbound dialer marketing?

Ans13 –  automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.

14.         Can outbound dialer marketing comply with regional language preferences for customer interactions?

Ans14- yes,outbound dialer marketing comply with regional language preferences for customer interactions which can be write that we can use in voice.

15.         What number will it show to customers ?

Ans 15-  The name and number of a calling party, if available. Technically, Caller ID only supplies the phone number of the calling party, but the term has become synonymous with the caller name ID.

16.         Can OBD get connected with an internal agent when a customer picks the call?

Ans. yes, if the admin give permission to assign the caller that call.

17.         What is the max number OBD that I can through in day

Ans 17 – OBD has some limitations. One of the major limitations of the OBD.limitation is that the OBD-II system hardware is expensive.

18.         What pulse for deduction of OBD call?

Ans 18- Only connected call will be charged on the basis of pulse/duration.

19.  Will I still be charged if the call is not picked up by the customer ?

Ans 19.  Not at all 

19.         Can the customer call back on the same number if they want?

Ans 20 . Yes, customer can call back on the same number it they want except IVR is not set on that number and you should be set your official number to call back in your business.

 

Digital Ads

1. How can KIT19 generate leads ?                                                                           Ans. kit19 can generate leads  by doing digital ads on multiple places  like facebook, instagram, and google ads.                                                                                             3.How can we do digital marketing promotion through kit19 ?

4. 7. How many leads do you provide ?                                                                         Ans. kit19 does not provide any leads but with the help of kit19 software you  can generate leads .

5.  What is the marketing module in Kit19 ? Ans. kit19 has many marketing modules like 1.digital identity – you can make landing pages                                                                  2.Promotion: you can do the promotion though sms,mail voice, digital ads, automated campaigns                                                                                                                     3.Email  intergation                                                                                                         . 4. engagement  Centre                                                                                                      5. workflows                                                                                                                                                                      

6.  How can we generate leads from our targeted audience or according to our      business ? Ans. we can generate leads

7. Why is kit19 Digital marketing platform unique to another digital marketing platform ?Ans. kit 19 digital marketing platform is unique to another digital marketing platform because in this you can capture lead automatically and you can also u can do auto campaign as well.

8. Is it possible to capture Lead automatically from digital marketing tools Like FB,youtube,Linkedin etc. ? yes it’s possible to capture lead automatically from digital marketing tool like fb,instagram but for youtube the client has to fill the form then only lead will capture automatically and for linkedin 

9. How to increase online visibility through Kit19 ?                                                          Ans.  you can increase online visibility through kit19 by using kit19digital ads platform of kit19

10. What are digital ads and how do they differ from traditional forms of advertising?

Ans : Digital ads span media formats, including text, image, audio, and video. They can help you achieve a variety of business goals across the marketing funnel, ranging from brand awareness to customer engagement, to launching new products and driving repeat sales.

11. What are the main advantages of using digital ads for marketing and promotional purposes in kit19?Ans.The main advantage are of using digital ads for marketing and promotional are you can do digital ads on many platform like facebook, instagram,google ads,youtube,and if any one has show interested in you products that all the enquiry will automation fach in your crm and you can also see the 

12. What are the different types of digital ads available, such as display ads, search ads, video ads, and social media ads? 

13. How can businesses effectively target and reach their desired audience through digital advertising?

 

Automated Campaigns

1. What is the benefit of creating a template?

2. What is a group of templates?

3. What is a personalized template? From where I can personalize a template? 

4. How is the schedule feature helpful?

5. How is an event based campaign useful for me?

6. How is the schedule based campaign used for?

7. What is a drip campaign?

 

8. What are automated campaigns and how do they help streamline marketing and communication processes?

9. What are the key benefits of using automated campaigns compared to manual campaigns?

Ans. 

10. What are some common types of automated campaigns, such as email drip campaigns, social media automation, or SMS automation?

11. How can businesses effectively segment their audience and personalize automated campaigns for maximum impact?

12. What are the essential elements of an automated campaign, such as triggers, workflows, and follow-up actions?

13. How can businesses track and measure the performance of their automated campaigns, and what metrics should be monitored?

14.  Can we run campaigns according to customer status,Behavior and history ?

 

Email Integration

 

            How does email integration in Kit19 software enhance productivity and efficiency?

            What are the main benefits of integrating email functionality within a Kit19 platform for businesses?

            How does email integration enable seamless communication and collaboration within a Kit19 environment?

            What are the key features and functionalities to look for when considering email integration in a Kit19 software?

            How can Kit19 ensure data security and privacy when integrating email services into the platform?

            How can email integration in Kit19 software improve customer engagement and facilitate effective marketing campaigns?

131.   How to configure email with kit19 and how many email IDs can we configure?

 

Engagement Center

162) What is an engagement center and its benefits ?

163) Can Engagement be run on user events or it can be run on customer events as well?

164) What is the benefit of sequence ?

165) What is enquiry due or lead due used for ?

166) Can we trigger sms, mail, voice and whatsapp at the same time through the engagement center?

167) Can in the engagement center we can also assign or update a field ?

168) Can we trigger separate messages for each enquiry depending on the mode of enquiry generation ?

169) Can we trigger a voice on pipeline added

170) Can we set reminder of appointment or task is due

171) Can we set an alert for any invoice or quotation sent .

196) How can we utilize an engagement center in business?

199) How do you ensure consistent and personalized communication with customers through the kit19 software?

 23. Can we run the birthday or anniversary campaign ?

 

WorkFlow

 172) How to automate workflows and processes ?

173) Why invest in workflow automation?

174) What is a workflow?

175) How is workflow helpful in Marketing operations ?

176) How is workflow helpful in Sales ?

177) How is workflow helpful in Service ?

178) Can I automatically raise a ticket using workflow ?

179) Can I automatically book appointments/tasks using workflow ?

180) Can I automatically assign a lead of the pipeline to another user using workflow ?

181) what is the benefit of condition in workflow ?

182) what are the benefits of being triggered in a workflow ?

200) What is the role of workflow in a kit19 CRM system, and how does it impact business processes?

209) How can businesses leverage workflows and automation to streamline lead capturing, follow-up processes, and lead conversion within the Kit19 system?

201) How can workflow automation improve efficiency and productivity in kit19 operations?

 

Sales

 5. What is the difference between enquiry and lead ?

 16.  Can we do incoming/outgoing calls through kit19 ?

 17. Can Users Delete any customer information ?

 24. Can we call through our no.?

 25. Recording is possible or not ?

120. Why have we created two segments: Enquiry & Leads in this?

 32.  Is there any outbound calling option ?

 42.  Are there any charges for calling?

 49.  Is Your CRM a feature to upload images on client status on a day to day basis.?

53.  Like other B2B portals, Can I capture leads from Google campaigns also.?

 54.  If i am using Google and Digital Marketing campaign from another source not yours, So can we use your CRM for Managing enquiries.?

 52.  Can i extract

the data from CRM in excel form.?

70.  We want click to call features but don’t want to pay charges for calls ?

 

 

198) How do you prioritize customer engagement initiatives within Kit19 software?

207) What role does data enrichment play in lead capturing within a Kit19 system, and how can businesses enhance lead information for better targeting and segmentation?

208) How can a Kit19 system

help businesses track and analyze the effectiveness of lead capturing efforts through comprehensive reporting and analytics?

85.  Can I get contact no. from Google ad ?

 

Enquiry

 1. Can it be captured on KIT19 If any enquiry is coming through gmail ID ?

  –  YES, it can be captured on KIT19. We need to integrate our gmail id to our crm      software, then all the enquiries will be easily captured to your KIT19.

 2. When a client source is walking then how to create enquiry automatically ?

 –   If a client is walk-in we can create an enquiry manually through  a webform in our   KIT 19.

3. How can we do the manual entries in crm ?

–   We can do manual entries in crm through a webform which is in the software  itself to generate  an enquiry then to a lead.

 

4. If multiple enquiries are captured then how can we identify ?

–   If multiple enquiries are captured we can identify by the sources (that from which source it  is generated), then we can also filter the enquiries by location , date , state , pincodes etc.

5. How does a Kit19 CRM system facilitate lead capturing processes?

 As we have integrated different social media platforms and different sources from where we can get the leads, the integration helps the user to auto lead capturing and auto management, which you can also filter by source, location, city state , pincode, date, agent wise and many more.

6.  What are the key features and functionalities of a kit19 system that support lead capturing?

. It makes our work easy by synchroniz all the leads from different platforms into 1 platform.

. We can check that which b2b portals are working good for us. ( which are giving good no. of leads). 

. 7. How can a Kit19 system assist in tracking and capturing lead interactions across multiple channels, such as website visits, social media engagements, and email interactions?

8. How can a kit19 system automate lead capturing processes, such as lead assignment, lead scoring, and lead nurturing? 

9. How does a Kit19 system integrate with other lead generation tools or platforms to capture and consolidate leads into a centralized database?

Ans-  We can integrate other lead generation tools by the API to the Kit19 software

 

10. What does Enquiry means ?

11. How can I differentiate from where the inquiry is generated ?Ans 

12. If I am running 4 different ads on facebook and all are integrated in kit19, how will I identify the same in the Enquiry section ?

13. What are compulsory fields in the enquiry section?

14. What are the fields from which kit19 identifies that this data exists or not ?

15. Can I auto assign the enquiry based on my business requirement ?

16. What are customer fields and what are their benefits ?

17. In custom field there is one type that is formula what it is used for

18. In a custom field what is the difference between radio button / check and drop down list ?

19. Can I customize the view I see in enquiry section

20. What is mass operation used for ?

21.  What are the limitations of the mass operation ?

22. Can I define the data that I wanna show default in the enquiry section rather than an enquiry ?

23. What is custom search used for ?

24. Can I set the order of the field shown in the enquiry section based on my requirement ?

25. What is the type used in the enquiry section?

26. What is the benefit of TAGs?

27. If I have auto assigned the enquiry , what will happen if the phone number or email id is duplicate ?

28. Is there any way to identify that the phone number or email already exists in the database?                                                                                                                        Ans.  Yes we can identify that the phone number or email already exists because we have a option on each page to search any specific phone number or mail id 

29. Can I export the data from the Enquiry section ?                                                    Ans.  Yes u can export and import the data from the enquiry section there is option of download in the inquiry section . 

30. How much data can be imported at one go?                                                            Ans  Yes u can imported 10,000 date in one go in kit 19 

31. What are the compulsory fields while importing? Ans.  

32. Can a user be able to create an inquiry by himself ?                                                    Ans . Yes a user can create an  inquiry by himself so all the inquiry that came from walk~in it is  create by the user himself.

 

33. IF the auto sign rule is in place what will happen to enquiry which is generated by the user?                                                                                                                 Ans.  If the auto sign role in the place then that inquiry will automated goes to that one user like a facebook inquiry has been sign to agent one then it will goes to agent one

                                                                                                                                                                                                                                     

34. Who can see all the enquiries in the Enquiry section ?                                                   Ans  .   Every user can see the inquiry in the inquiry section because  one customer can do an   inquiry from facebook as well from instagram and other places  as well because an inquiry can be duplicate.

                                                                                                                                                                                                                       

3 5. Can one see an inquiry of other user                                                                                                                                                                                                                                                                                                                                                                                 

Ans    Yes  one can see the inquiry of other user as well because an inquiry can came from multiple places and a inquiry can duplicate but when an inquiry became a lead it can’t be duplicate and it can be show to the user only

                                                                                                                                                                                  

 

Lead

 

 4. How to Capture Lead Automatically ?

 

19. How can I manage a client’s document in kit19 crm ?

121. Can we merge leads on bases of phone/email id duplicate, or can we merge otherwise also?

84.  Want different notifications according to lead requirements . Is it possible ?

What does Lead means ?

What are compulsory fields in the lead section?

What are the fields from which kit19 identifies that this data exists or not ?

Can I customize the view I see in lead section

What is mass operation used for ?

What are the limitations of the mass operation ?

What is assigned to be used in mass operation ?

Can I define the data that I want to show default in the lead section rather than all lead ?

Can I set the order of the field shown in the lead section based on my requirement ?

Is there any way to identify that the phone number or email already exists in the lead?

Can I export the data from the lead section ?

How much data can be imported at one go in the lead section ?

What are the compulsory fields while importing in lead  .

Can a user be able to create leads by himself ?

IF the auto sign rule is in place what will happen to lead which is generated by the user?

Who can see all the leads in the lead section ?

Can one see the leads of other users ?

What is the difference between created by and last followed by ?

What is the difference between the creation date , the last followed date and the next followed up date ?

What is a lead score ?

Can I bifurcate leads like , hot/cold/warm ? and what is the criteria for the same?

What is where tab used in lead section

What are these red & green arrows? What is the importance

What is the difference between basic details and other details ?

Can I customize the follow according to my requirement

What is the merge lead used for ?

If you say in the lead section duplicity is not allowed then why merge the lead option ?

There are three numbers in the lead section. Can I send whatsapp to all three numbers or only one number among them ?

What are notes used for ?

What is the tax setting used for ?

What is chat  and how is it different from wechat ?

 Why is there a webform given in the lead section ? If I fill the webform from here it will create a fresh lead or not? What is the importance of it?

Can I remove the delete or edit button from the lead section ?

Can we automatically assign a lead if we add particular follow up?

Can we automatically assign a lead according to a pipeline stage?

 

What all documents can we upload in the document section ?

What is the importance of the document section ?

Is there any restriction in terms of size in the document section ?

Can I use the document for future reference ?

Does Kit19 offer options for integrating with customer feedback or survey tools ?

 

Conversion

1. What is the benefit of the conversion section ? 

2. What is the difference in consolidated conversation from client to Each individual conversation   ?                                                                                                  Ans. we can assign in the conversation to all the agent. 

3. Can I export the conversation ? Yes u can export the conversation 

4. Can I import in the conversation section ?                                                      Ans.No we can’t import in the conversation section.

5. Can I customize the view in the conversation section ? Ans. Yes we can customize the view in the conversation section there  options is available where we can customize as per your requirement.                                                                                                           

6. Is there any filter option available in this section ?                                               Ans. yes filter option is available in the conversation section.

 

Segmentation

12. Lead or Enquiry can be filtered by Source or Medium ?

21. How Can i segment by database ?

 33. Can we filter the data according to our need ?

122. What is the purpose of creating an automatic response & unsubscribe list, can I use it for remarketing?

197) What is the use of Segmentation and its benefits?

1. What is data segmentation in KIT19, and why is it important?
2. How does data segmentation help businesses in making better decisions and improving targeting?
3. What are the common criteria used for segmenting data in KIT19?
4. Can data segmentation be applied to different types of data, such as customer data or transaction data?
5. What are the benefits of using dynamic data segmentation in KIT19?
6. How does data segmentation in KIT19 support personalized marketing and communication?
7. Can data segmentation in KIT19 help businesses identify new market opportunities or customer segments?
8. How does data segmentation in KIT19 handle real-time or streaming data sources?
9. Can data segmentation in KIT19 be applied to historical data?
10. How does data segmentation in KIT19 handle large volumes of data and scalability?
11. Can businesses create custom segments based on specific business goals or criteria in KIT19?
12. Can we segregate data ,based on source, medium. Campaign ?
13. Can we segregate data, based on  Pipeline?
14. Can we segregate data ,based on city/state?
15. Can we segregate data ,based on the following status?
16. Can we segregate data based on tag?
17. Can we set multiple conditions to segregate data ?
18. Where can we use these segregation ?

 

 

Task ( JASPREET AND BARSHA)

 

 50.  Can I assign a task to my team through your CRM and they work on it accordingly.?

      Ans) Yes,You can assign the task through CRM and they  work on that even    you can define timing and date as well the particular task has to finish on the    time which is given by lead owner..

1. What is the purpose of the task feature in Kit19?
   
   Ans) The purpose of the task in the KIT19 is very important.For example If you want to give any work to any person and you have to give the Particular work to Particular person with a deadline of timing or anything. So it can be done by the task module in the KIT19.
   
   
   
2. How are tasks created and assigned within the system?
   
   Ans) So there is a module in the KIT19 to create and assign the task.   even, that can happen automatically  through the workflow…
   
   
   
3. Can tasks be categorized or grouped for better organization?
   
   Ans) Yes, You can categorize and grouped the task for organization. Let’s suppose if the Lead owner mark is converted on the stage in the pipeline then an automatic task will be assigned to the support team who will be taking care of this for further.
              
4. Are there options to set task priorities or deadlines?
   
   Ans) Yes, there is an option to set task and you can give the  deadlines or due date as well. so that you can check the timeline or track the productivity of the team..
   
   
   
5. Can tasks be assigned to specific team members or groups?
   
   Ans) Yes, tasks can be assigned to specific person or groups as I mentioned in the 2.3 question.
   
   
   
6. How does the system notify users about assigned tasks or task updates?
   
   Ans) So there is an option to notify users through omni channels which we already have SMS.Email,Voice And Whatsapp whenever the task will be assigned or updated so the user will get the notification immediately…
   
   
   
7. Can tasks be shared or collaborated on with other team members?
   
   Ans) Yes,It can be done. tasks can be Shared or collaborated with any team members…
   
   
   
8. Are there options to track the progress or status of each task?
   
   Ans)  Yes,There is an option to track the progress or status of each task with deadlines of timing and comment that lead owner has done…
   
   
   
9. Does the system provide reminders or notifications for upcoming task deadlines?
   
   Ans) Yes, The KIT19 system provides reminders or notification for upcoming task deadlines through the Notification module…
   
   
   
10. Are there options to attach files or documents to tasks?
    
    
    

Ans)  Yes, there is an option to attach files or documents to tasks through the comment.

11.         Can tasks have dependencies, where one task must be completed before another can start?

Ans)  No, there are no dependencies where you have to complete the tasks and another can not be started..

12.         Does the system offer a calendar view to see tasks scheduled over a specific time period?

Ans)  Yes, there is an option to see tasks scheduled and specific time period and can be seen the task is due,overdue or completed..  

13.         Are there options to track the time spent on each task or record task durations?

Ans)  Yes, there is an option to track the time spent on each task or record task durations because whenever you assign the task you give the particular timing or dates in which you can check the timing duration that how much time has been taken to complete the task….

14.         Can tasks be automatically recurring or set up as recurring templates?

15.         Does the system offer options for task delegation or reassignment?

Ans) Yes, the system offers options for task delegation or reassignment. Lead owner can reassign the task to anyone.

16.         Can tasks be prioritized or ranked based on importance or urgency?

17.         Does the system offer a dashboard or overview of all tasks for easy monitoring?

Ans)  Yes, the System provides a dashboard.so that tasks can be monitored.

18.         Can tasks be assigned to specific projects or clients?

Ans)  Yes, it can be done, But tasks be assigned to specific projects and specific users that can not be done for clients..

19.         Does the system provide options for adding comments or notes to tasks?

Ans) Yes, It is already there. You can add the comments or notes to tasks…

20.         Are there features for tracking and managing task milestones or key deliverables?

Ans) Yes,you can define timing and date as well. The particular task has to finish on the  time which is given by the lead owner. So that tasks can be tracked

Does the system offer options for task templates or predefined task lists?

21.         Are there options for setting up task reminders or alerts?

Ans)  Yes, It can be done through the workflow and notification center for task reminder or alerts.
 

22.         Can tasks be filtered or sorted based on various criteria?

Ans)  Yes, tasks can be filtered or sorted on various criteria. Kit19 has a filter for that..

23.         Does the system provide options for setting task permissions or access levels?

Ans) Yes, the system provides options for setting task permissions or access levels. There is a module of roles right you can define according to the position of the person..

24.         Are there features for tracking and managing task dependencies or blockers?

Ans) 

25.         Can tasks be linked to specific calendar events or meetings?

Ans)  Yes, Tasks be linked to specific calendar events or meeting.
 

26.         Are there options for task collaboration with external partners or clients?

Ans)  Yes there is an option for task collaboration External partner Not for client …

27.         Can tasks be assigned to multiple team members for collaboration?

Ans)  Yes, tasks can be assigned to multiple team members for collaboration.
 

28.         Are there features for tracking and managing task deadlines or SLAs (Service Level Agreements)?

29.         Can tasks be organized using tags or labels for easy searching and filtering?

 Ans) Yes, tasks be organized using for easy searching and there is an option of search as well.

30.         Are there options for setting up task dependencies based on custom rules or criteria?

 Ans) Yes, It can be done there is an option to setting up task based on custom rules or criteria through the workflow.

31.         Can tasks be assigned to specific teams or departments within the organization?

 Ans)  Yes that can be done i have already mentioned in the question of 4…

32.         Are there features for tracking and managing task assignments across multiple projects?

33.         Can tasks be linked to specific customer or client accounts?

Ans)  Yes, tasks can be linked to specific customer or client accounts…

34.         Does the system provide options for task time estimation or effort planning?

Ans)  Yes, System provides option for task timing estimation and dates so that lead owner can major efforts and timing to finish there tasks.

35.         Are there options for setting up recurring task reminders or notifications?

Ans) Yes, It can be done there is an option of setting up recurring task reminders and notification…

36.         Can tasks be marked as completed or archived when finished?

Ans)  Yes, Task be marked as completed when it finishes.
 

37.         Can tasks be assigned to specific locations or sites within the organization?

Ans) No , Tasks Can not be assigned to specific locations or sites.
 

38.         Does the system offer options for task performance reporting or analytics?

Ans)  Yes , System provides an options dashboard to check the tasks performance and reporting..

39.         Can tasks be integrated with other systems or external applications?

Ans)  Yes, In that Case we can provide an API and you need to integrate with other systems.

40.         Are there options for setting up task notifications based on specific triggers or events?

Ans)  Yes, It can be done.

41.         Can tasks be associated with specific financial metrics or KPIs (Key Performance Indicators)?

Ans)  Yes, 

42.         Are there features for tracking and managing task documents or attachments?

Ans)   Yes, there is an option in the task you can upload the document and attachments..

43.         Can tasks be linked to specific customer satisfaction metrics or surveys?

 

 

Appointment & Physical Appointment

 

1. What is the purpose of the appointment feature in Kit19?

Ans.) The purpose of the appointment feature in kit19 is you can fix your customer appointment online and there benefit is as an admit you get a notification and customer too , and customer get reminder also.

2.            How are appointments scheduled and managed within the system?

Ans-) Kit 19 does not have specific features for appointment scheduling or management. However, there are various other tools and software available that specialize in appointment scheduling and management. You may consider using dedicated appointment scheduling software or integrating with existing systems to handle appointment-related tasks efficiently.

3.            Can appointments be booked by customers or only by internal users?

Ans-) Appointments can be booked by both customers and internal users.

4.            Are there options for customers to self-schedule appointments online?

Ans.) Yes, customers can self-schedule appointments online using Kit 19 . By utilizing the AI Builder, customers can create a personalized Appointment Scheduling Chatbot for their website. This chatbot allows customers to schedule appointments directly through the website, providing a convenient and efficient way to manage appointments.

5.            Does the system provide a centralized calendar for managing all appointments?

Ans-) No, there is no specific mention of a centralized calendar for managing appointments.

6.            Can appointments be categorized or tagged for better organization’s?

Ans-) Yes, appointments can be categorized or tagged for better organization. Kit 19 allows users to create custom tags or categories for appointments. This helps in organizing and grouping appointments based on specific criteria or characteristics.

7.            Are there options for setting appointment availability based on user or resource availability?

Ans-) There is no specific mention of options for setting appointment availability based on user or resource availability.

8.            Does the system provide notifications or reminders for upcoming appointments?

Ans.) Yes, The system provides notifications or reminders for upcoming appointments. Your user can fix the appointment , then when that time and date comes, the notification or reminder will automatically go to the customer.

9.            Can appointments be synchronized with external calendar applications, such as Google Calendar or Outlook?

Ans-)Yes, appointments can be synchronized with external calendar applications such as Google Calendar or Outlook. Kit 19 provides integration capabilities that allow users to connect their calendar with their preferred external calendar application. This enables seamless synchronization of appointments between and the external calendar, ensuring that all scheduled events are up-to-date across platforms.

10.         Are there options for customers to reschedule or cancel appointments online?

Ans.) Yes, customers have the option to reschedule or cancel appointments online. Kit 19 provides a feature that allows customers to manage their appointments through a self-service portal or interface. Customers can access their scheduled appointments, view details, and make changes such as rescheduling or canceling appointments based on the available options provided by the system.

11.         Does the system offer options for booking recurring appointments or series of appointments?

Ans-)Yes, Kit 19 offers options for booking recurring appointments or series of appointments. You can use the “Hiring AI Bot” template to optimize your hiring process and let potential candidates interact with your career information. The bot can evaluate and suggest the best match based on their experience, schedule interviews, and manage the entire hiring process. It provides a seamless experience for both candidates and recruiters.

12.         Can appointments be linked to specific customers or client profiles?

Ans-)Yes, appointments can be linked to specific customer or clients profiles.

13.         Can appointments be scheduled for specific locations or branches within the organization?

Ans-) Yes, appointments can be scheduled for specific locations or branches within the organization. Kit 19 provides the capability to customize and configure the bot to handle appointment scheduling based on different locations or branches.

14.         Does the system offer options for setting up appointment durations or time slots?

Ans.) Yes, The system offers options for setting up appointment durations or time slots.

15.         Are there options for managing and tracking appointment attendance or no-shows?

Ans-) There is no specific option for managing and tracking appointment attendance or no-shows.

16.         Can appointments be assigned to specific staff members or resources?

Ans-)There is no specific option of options appointments being  assigned to specific staff members or resources.

17.         Does the system offer options for customizing appointment confirmation emails or SMS notifications?

Ans-) Yes, the system offers options for customizing appointment confirmation emails or SMS notifications. You can customize the content and format of the confirmation messages sent to customers via email or SMS. This allows you to tailor the notifications to align with your branding and include relevant information such as appointment details, location, and any additional instructions.

18.         Are there features for managing appointment notes or details?

Ans-) There is no specific mention of features for managing appointments notes or details.

19.         Can appointments be linked to specific services or offerings provided by the organization?

Ans-) Yes, appointments can be linked to specific services or offerings provided by the organization. Kit 19 allows you to create specialized chatbots for various tasks by tailoring their roles and settings. This means that you can customize to understand and provide information about specific services or offerings offered by your organization. By integrating your knowledge base and configuring the chatbot accordingly, Kit 19 can assist users in scheduling appointments for specific services or offerings.

20.         Does the system offer options for setting up appointment reminders through multiple communication channels (e.g., email, SMS, phone)?

Ans-) There is no specific mention of the system offering options for setting up appointment reminders through multiple communication channels such as email, SMS or phone.

21.         Are there features for managing appointment follow-ups or post-appointment actions?

Ans-) Yes, There are features for managing appointment follow-ups or post- appointment actions.

22.         Can appointments be booked for specific equipment or resources within the organization?

Ans-) Yes, appointments can be booked for specific equipment or resources within the organization. Kit19 can help streamline the process by providing information and guidance on how to book appointments for specific equipment or resources. It can also assist in managing the scheduling and availability of those resources. If you have any specific questions or need assistance with booking appointments for specific equipment or resources.

23.         Does the system offer options for setting up appointment wait times or intervals?

Ans-)Yes, the system offers options for setting up appointment wait times or intervals. You can configure the wait times or intervals based on your organization’s requirements.Through the process of setting up appointment wait times or intervals and provide information on how to customize them according to your needs. If you have any specific questions or need assistance with configuring appointment wait times or intervals.

24.         Are there features for managing appointment notes or progress updates?

Ans-)Yes, can assist in managing appointment notes or progress updates. It can provide guidance on how to keep track of appointment details, take notes during appointments, and update the progress of appointments. can also help in organizing and retrieving appointment-related information when needed. If you have any specific questions or need assistance with managing appointment notes or progress updates.

25.         Can appointments be linked to specific sales opportunities or deals?

Ans-)Yes, appointments can be linked to specific sales opportunities or deals. By integrating with your CRM or sales management system, can help facilitate the linking of appointments to relevant sales opportunities or deals. This allows for better tracking and management of appointments in the context of your sales process. If you have any specific questions or need assistance with linking appointments to sales opportunities or deals.

26.         Are there options for setting up appointment reminders at specific intervals before the scheduled time?

Ans-)Yes, there are options for setting up appointment reminders at specific intervals before the scheduled time. through the process of setting up appointment reminders and provide information on how to configure them based on your requirements. If you have any specific questions or need assistance with setting up appointment reminders.

27.         Does the system offer options for managing appointment statuses (e.g., confirmed, canceled, rescheduled)?

Ans-) Yes, Kit19 offers options for managing appointment statuses such as confirmed, canceled, and rescheduled. You can assist in providing information and guidance on how to manage appointment statuses effectively.

28.         Are there features for managing appointment attachments or documentation?

Ans-) Yes, Kit 19 provides features for managing appointment attachments or documentation. You can securely upload various file types such as PDFs, PowerPoints, or Word documents to the knowledge base. These documents can be used to provide accurate and relevant information in response to user queries. You also allow you to organize and manage your documents within folders, making it easy to access and retrieve information when needed.

29.         Does the system provide options for managing appointment availability based on different service or product offerings?

Ans-) Yes, Kit 19 provides options for managing appointment availability based on different service or product offerings. You can configure the system to set specific availability slots for each service or product, allowing customers to schedule appointments accordingly. Kit 19 can guide you on how to set up and manage appointment availability effectively based on your specific requirements.

30.         Are there options for customers to provide feedback or ratings after the appointment?

Ans-) There is no specific mention of options for customers to provide feedback or ratings after the appointment. However, Kit 19 can be customized and integrated with other systems or tools to include feedback and rating functionalities. This can be done by incorporating a feedback form or survey at the end of the appointment or by sending a follow-up email to customers requesting their feedback.

31.         Can appointments be linked to specific customer segments or personas?

Ans-) There is no specific mention of appointments being linked to specific customer segments or personas. However, Kit19  can be customized and integrated with other systems or tools to include such functionality. By leveraging customer data and segmentation, appointments can be tailored and targeted to specific customer segments or personas, ensuring a personalized and efficient scheduling process.

32.         Does the system offer options for managing appointment rescheduling or availability changes?

Ans-) There is no specific mention of the system offering options for managing appointment rescheduling or availability changes. However, Kit19 can be customized and integrated with other systems or tools to include such functionality. By leveraging appointment management software or APIs, you can enable features for customers to reschedule appointments or make availability changes based on their needs. Kit19  can guide you on how to integrate and implement such features effectively.

33.         Are there features for managing appointment history or logs?

Ans-)Yes, There are features available to manage appointment history or logs. By navigating to the chat tab and selecting “Guests,” you can view your widget’s conversation history, which includes the appointment-related conversations. This allows you to access and review the logs of past appointments. Additionally, you can integrate Kit 19 with other systems or tools to further enhance appointment management and logging capabilities as per your specific requirements.

34.         Are there options for customers to receive appointment reminders through automated voice calls?

Ans-)  There is no specific mention of options for customers to receive appointment reminders through automated voice calls.

35.         Why are there location as well as address options while booking an appointment?

Ans-) The location and address options are provided while booking an appointment to give users flexibility in specifying their preferred location for the appointment. Some users may prefer to book appointments at specific locations, such as different branches or offices, while others may prefer to provide their address for services to be delivered to their location. This allows for a more personalized and convenient booking experience based on individual preferences and requirements.

36.         Can appointments be allocated in round robin format?

Ans-) Yes, appointments can be allocated in round robin format.

37.         Can an appointment be allocated based on area or territory automatically?

Ans-) Yes, an appointment can be allocated based on area or territory automatically.

38.         Can we calculate the distance covered for covering any appointment?

Ans-) Kit 19 currently does not have the capability to perform mathematical calculations or work with tabular data. Therefore, it is unable to calculate the distance covered for covering an appointment.

39.         Can we hide the customer details while allocating any appointment?

Ans.) Yes , You can use number masking to hide customer details when your executive goes for a meeting. If you want that when your executive goes to the location then only the details should be shown to him and the details should not be visible after the meeting is over. You can do this also.

40.         What is the difference between owner and collaborator ?

Ans-) Owner: The owner of a Cody AI bot has full control and administrative rights over the bot. They can create, edit, and delete the bot, as well as manage its settings, integrations, and permissions. The owner has the highest level of access and control over the bot.

Collaborator: A collaborator is someone who has been granted access to a Cody AI bot by the owner. Collaborators can contribute to the bot by adding or editing content, managing conversations, and assisting with bot administration. However, collaborators have limited administrative rights compared to the owner.

41.         Is there an option to authenticate the presence of the person at the place of appointment?

Ans-) Yes, there are options available to authenticate the presence of a person at the place of appointment. Some common methods include:

Physical presence: The person can physically be present at the location of the appointment and provide identification or sign-in to confirm their presence.

Biometric authentication: This involves using unique physical characteristics, such as fingerprints, facial recognition, or iris scans, to verify the identity of the person.

GPS or geolocation tracking: By using GPS technology, the person’s location can be tracked to confirm their presence at the designated place.

QR codes or barcodes: The person can scan a unique QR code or barcode at the location to confirm their presence.

It’s important to note that the specific method of authentication may vary depending on the context and requirements of the appointment.

 

 

 

Pipeline

       

1. What is the purpose of the pipeline feature in the Kit19?
2. How does Kit19 define and organize stages within the pipeline?
3. Can the pipeline stages be customized to align with our organization’s sales process?
4. How are leads or prospects added to the pipeline?
5. Can we assign ownership or responsibility to specific team members for each pipeline stage?
6. How does the system track and display the progress of opportunities within the pipeline?
7. Can we customize the probability of closing for each stage in the pipeline?
8. Are there options to assign values or revenue estimates to opportunities within the pipeline?
9. Can we create and track multiple pipelines for different product lines or business units?
10. Does the pipeline feature support collaboration and communication among team members?
11. Is there an activity log or timeline for each opportunity within the pipeline?
12. Can we set reminders or notifications for important milestones or follow-ups within the pipeline?
13. Does the system provide forecasting capabilities based on the pipeline data?
14. Are there reporting and analytics features specifically for the pipeline?
15. Can we filter and segment the pipeline based on specific criteria?
16. Does the Kit19 offer visual representations or charts of the pipeline data?
17. Is it possible to import or export pipeline data for analysis or integration with other tools?
18. Can we automate certain actions or workflows based on pipeline stage changes?
19. Does the system provide historical data on past opportunities and their progress through the pipeline?
20. Are there options to generate custom reports based on pipeline data?
21. Can we track conversion rates between pipeline stages?
22. Does the system provide insights or suggestions to help improve the pipeline conversion rate?
23. Is there a way to track the average time it takes for opportunities to move through the pipeline?
24. Can we set up alerts or triggers based on specific pipeline events or criteria?
25. Are there options for lead scoring or prioritization within the pipeline?
26. Are there features for automatically routing leads to the appropriate pipeline stage or salesperson?
27. Can we set up approval workflows for specific pipeline stages?
28. Does the system offer email or communication templates for each pipeline stage?
29. Are there options for integrating the pipeline with a calendar or scheduling system?
30. Does the system provide mobile access to view and manage the pipeline?
31. Can we attach documents or files to opportunities within the pipeline?
32. Does Kit19 offer API access for integrating the pipeline with other applications?
33. Are there options for importing leads or prospects in bulk into the pipeline?
34. Can we set up automated follow-up emails or reminders for specific pipeline stages?
35. Does the system offer a search functionality to find specific opportunities within the pipeline?
36. Can we track and measure ROI for specific opportunities within the pipeline?
37. Can we set up automated tasks or reminders based on specific pipeline events?
38. Can we track the source or origin of each lead within the pipeline?
39. Can we track and measure the performance of specific sales representatives within the pipeline?
40. Can we track and measure the effectiveness of specific marketing campaigns within the pipeline?
41. Are there options for tracking sales objections or reasons for lost opportunities within the pipeline?

 

 

Quotation & Invoice Payment  & Ledger

56.  Can we use Kit19 for billing facilities and quotations given to customers.?

1.      What is quotation and invoice and how does it work?

2.      What are the main benefits of using quotation and invoice for our businesses?

3.      Can quotation and invoice handle both quotations and invoices in a single system?

4.      How does quotation and invoice handle the creation and customization of quotations?

5.      Are there options for quotation and invoice to integrate with a product or service catalog?

6.      Can quotation and invoice calculate taxes, discounts, and other pricing factors automatically?

7.      Does Kit19 provide options for multiple currency support?

8.      How does quotation and invoice handle the conversion of quotations into invoices?

9.      Can Kit19 generate professional-looking invoices with customizable templates?

10.  Are there options in kit19 to track and manage payment terms and due dates?

11.  Can Kit19 handle recurring invoices or subscriptions?

12.  How does quotation and invoice handle customer information and contact management?

13.  Does Kit19 provide options for storing and managing customer payment history?

14.  Can quotation and invoice integrate with payment gateways or online payment platforms?

15.  How does Kit19 handle invoice delivery to customers, such as email or printing?

16.  Are there options for Kit19 to generate automated reminders for overdue payments?

17.  Can kit19 provide real-time visibility into the status of quotations and invoices?

18.  How does kit19 handle the creation and management of quotes for multiple products or services?

19.  Does Kit19 offer options for creating and managing purchase orders?

20.  Can Kit19 track and manage inventory or stock levels?

21.  How does Kit19 handle multi-channel sales, such as online sales or retail stores?

22.  Are there options for Kit19 to generate reports and analytics on sales performance?

23.  Does Kit19 support multi-language and multi-currency capabilities?

24.  Can Kit19 handle discounts, promotions, or volume pricing?

25.  How does Kit19 handle tax calculations and compliance with tax regulations?

26.  Are there options for Kit19 to generate credit notes or refunds?

27.  Can Kit19 track and manage customer accounts and balances?

28.  Can Kit19 handle different payment methods, such as credit cards, bank transfers, or online wallets?

29.  How does Kit19 handle customer communication and interaction, such as email notifications or reminders?

30.  Are there options for Kit19 to create and manage client profiles and contact information?

31.  Can Kit19 integrate with accounting software or financial management systems?

32.  How does Kit19 handle the customization and branding of invoices?

33.  Does Kit19 offer options for digital signature and document approval workflows?

34.  Can Kit19 provide options for bulk creation and management of quotations and invoices?

35.  How does Kit19 handle customer-specific pricing or contract terms?

36.  Are there options for Kit19 to generate sales reports and analytics?

37.  How does Kit19 handle invoice reconciliation and payment tracking?

38.  How does Kit19 handle the customization and configuration of payment terms and options?

 

Eshop(Gunjan Kumar)

13. Can we integrate kit19 E Shop with any ERP Software ?

Answer: Yes we can. We will provide the API for the Eshop and you get it integrated with the software.

69.  How can I generate coupons with different offers ?

Answer: Under the coupons setting, you must choose the category eg, discount and then select the conditions under which you want the coupon code to be applied,choose the discount rate or the amount and apply the time and durations.

79.  How is your e-shop better or different from WordPress e-shop ?

Answer: The USP is , we have a strong CRM engine backing our Eshop which is missing in the case of WordPress E-shop.

132.   Can we promote e- shop on social media and search engines? If yes then what is the procedure?

Answer: Yes we can promote eshop on social media and on search engines. We can provide the link.

91. How will i catter all over India via an E-shop ?

Answer: You can manage your products,vendors and shipping via eshop.

92. As you said Logistic is integrated then will you be responsible to deliver my product in all over india ?

Answer: No, you should be responsible for managing shipping and logistics. We are just the service provider of eshop.

 58.  Can we manage our Inventory,stock and generate manual invoice?

Answer: You can manage Stock and inventory. Also you can generate manual invoice as well.

 51.  Can I capture enquiries in your CRM from E-shop also.?

Answer:Yes, it gets captured automatically from the eshop

.

1. What is an e-shop and how does it work?

Answer: E-shop is e-commerce of products(just like amazon,flipkart) where you can manage all your products,vendors and suppliers,inventory,store etc.

2.            What are the key features and functionalities of an e-shop?

Answer: It’s supported by a strong CRM engine,followed by automation. It handles all the products,returns,orders,inventory etc.

3.            Can an e-shop support different types of products, such as physical goods, digital downloads, or services?

Answer: yes, this can handle any category of goods.

4.            How does an e-shop handle product catalog management and organization?

Answer: It handles products under these categories: date added,active,sold,fulfilled,returned,browsed,incart,wishlist,inventory. Products are properly organized under these categories: Description,branding etc.

5.            Are there options for customers to browse and search for products within the e-shop?

Answer: Yes, customers can browse and search the products as per their requirement. They can add this to their cart.

6.            Can customers create user accounts and save their preferences or order history?

Answer:

7.            Does an e-shop offer options for secure online payments?

8.            How does an e-shop handle inventory management and stock availability?

9.            Can customers leave reviews and ratings for products within the e-shop?

10.         Are there options for customers to track their orders and receive shipment updates?

11.         Does an e-shop offer options for customer support and assistance?

12.         Can customers create wish lists or save items for future purchase in an e-shop?

13.         How does an e-shop handle discounts, promotions, and coupon codes?

14.         Are there options for customers to share products or their shopping experience on social media within the e-shop?

15.         How does an e-shop handle shipping and delivery, including different shipping methods and rates?

16.         Are there options for customers to compare products or view related items within the e-shop?

17.         Does an e-shop provide options for setting up customer loyalty programs or rewards?

18.         Can customers sign up for newsletters or subscribe to receive updates from the eshop?

19.         How does an e-shop handle returns and refunds?

20.         Are there options for customers to create and manage multiple shipping addresses within the e-shop?

21.         Can customers track their order history and view previous purchases in an e-shop?

22.         How does an e-shop handle customer data and privacy protection?

23.         Are there options for customers to contact the seller directly through the e-shop?

24.         Can customers access the eshop from different devices, such as mobile phones or tablets?

25.         Does an e-shop provide options for setting up product variants or options, such as size or color?

26.         How does an e-shop handle taxes and calculate final prices for customers?

27.         Are there options for customers to create and manage gift registries within the e-shop?

28.         Can customers leave feedback or rate the seller’s service within the e-shop?

29.         Does an e-shop offer options for setting up automated email notifications, such as order confirmation or shipment tracking?

30.         Are there options for customers to search for products based on specific criteria, such as price range or brand?

31.         Can customers share their shopping cart or wishlist with others within the e-shop?

32.         How does an e-shop handle the calculation and display of shipping costs during the checkout process?

33.         Does an e-shop provide options for integration with third-party payment gateways or shipping carriers?

34.         What is loyalty software and how does it work?

35.         What are the main benefits of using loyalty software for businesses?

36.         How can loyalty software help businesses increase customer retention and loyalty?

37.         What features and functionalities does loyalty software typically offer?

38.         Does loyalty software support different types of loyalty programs, such as points-based systems?

39.         Can loyalty software integrate with different sales channels, such as online stores or point-of-sale systems?

40.         How does loyalty software handle customer enrollment and registration?

41.         Are there options for loyalty software to track and manage customer points or rewards balances?

42.         Can loyalty software offer automated rewards issuance and redemption for customers?

43.         Does loyalty software provide options for personalized offers or discounts based on customer preferences?

44.         How does loyalty software handle customer communications, such as reward notifications or program updates?

45.         Does loyalty software offer options for customer segmentation and targeted marketing campaigns?

46.         Can loyalty software support referrals and customer advocacy programs?

47.         Does loyalty software provide options for businesses to analyze and optimize their loyalty programs based on data insights?

 

Service

 1.  Is there any solution For managing inside and outside complaints,suggesting any official communication can be done? 

Yes, for that we have a support management portal where you can manage your inside and outside complaints. You can raise your complaint ticket by email, IVR and webform as well.

 2.  What is the SLA Policy?

service level agreement, by which the support team is bound to respond or resolve the issue/query of a customer or a business in given time.

3. How is Ticket Management helpful and even Is it possible to send any picture,video,snapshot, while raising a ticket?

Ticker management is the solution for managing inside and outside complaints or for any official communication.

73.  Can we assign our tickets to users automatically ?

Yes, we can define that tickets can be assign to the particular uses only.

193) What is Support management?

Answer 193: Support management is a module in KIT 19 in which customer can raise a ticket and create an SLA (service legal agreement) so that we can work on it and the issue can be resolved in 3 days.

194) How does KIT19 support management help companies?

Answer 194: KIT 19 support management helps companies whatever the tickets are assigned we can check the status of the tickets.

195) How to check the reports in Support Management?

Answer 195: In Service there is an option as Reports and there is a dashboard from where we can check the reports in support management assigned to which employees.

1. What is support ticket management and why is it important for businesses?

Support management systems are commonly used by IT support teams in organizations to receive, track, and resolve technical issues reported by internal employees or external customers. That system helps to monitor progress, and ensure timely resolution of problems.

2.            What are the key features and functionalities of a support ticket management system?   

            Features & Functionality of kit19 :-

            Custom Support

Portal

Multilingual

Support

Social Media

integration

Mail to ticket

Call to ticket

Web form to ticket

Customize

feedbacks

Event based

notification

Custom SLA

Custom Roles

Ticket Dispatch

automation

Set workflow

automation in

           

3.            How does a support ticket management system handle incoming customer inquiries or issues?

4.            Can a support ticket management system integrate with multiple communication channels, such as email, phone, and live chat?

5.            What options are available for categorizing and prioritizing support tickets?

6.            Does a support ticket management system provide automated ticket assignment to specific agents or teams?

7.            How does a support ticket management system ensure timely response and resolution of customer issues?

8.            Can a support ticket management system generate automated responses or acknowledgement emails to customers?

9.            Are there options for tracking and monitoring the status of support tickets throughout the resolution process?

10.         Does a support ticket management system offer options for collaboration and internal communication among support agents?

11.         Can a support ticket management system track and manage customer interactions and histories?

12.         What reporting and analytics features are available in a support ticket management system?

13.         Does a support ticket management system provide options for setting service level agreements (SLAs) and response time targets?

14.         How does a support ticket management system handle escalations or transfers to higher-level support agents or managers?

15.         Can a support ticket management system be customized to match a business’s unique support workflow and processes?

16.         What self-service options are available in a support ticket management system, such as a knowledge base or FAQs?

17.         How does a support ticket management system handle ticket prioritization based on urgency or impact?

18.         Is the support ticket management system integrated with Kit19?

19.         What options are available for automating ticket routing based on predefined rules or conditions?

20.         Does a support ticket management system offer options for customer satisfaction surveys or feedback collection?

21.         How does a support ticket management system handle ticket escalation and notification to management or supervisors?

22.         Can a support ticket management system be accessed and managed remotely or through mobile devices?

23.         What options are available for sharing or collaborating on attachments and files within support tickets?

24.         Does a support ticket management system provide options for integrating with third-party applications or systems?

25.         Does a support ticket management system offer options for customer self-service ticket submission and tracking?

26.         How does a support ticket management system handle ticket reassignment or handover between support agents or teams?

27.         Can a support ticket management system provide real-time notifications and alerts for high-priority tickets or escalations?

28.         What options are available for setting up automated workflows or actions based on ticket events or status changes?

29.         How does a support ticket management system handle ticket merging or linking for related or duplicate inquiries?

30.         What options are available for setting up automated notifications to customers on ticket updates or resolutions?

31.         What options are available for setting up ticket templates or predefined responses for common inquiries?

32.         Does a support ticket management system offer options for setting up service hours and automated responses outside of business hours?

33.         How does a support ticket management system handle ticket resolution and closure, including customer notifications?

34.         Can we define roles & rights in ticket portal ?

35.         Can I create a ticket portal on my website ?

 

 

Business Whatsapp API

1. What is the WhatsApp Business API?

Ans:- WhatsApp Business API is an application program interface that allows businesses to receive and answer unlimited WhatsApp messages seamlessly.A

2.            How does the WhatsApp Business API differ from the regular WhatsApp application?

       Ans:- WhatsApp Business APP is tailored for small businesses individual owners, WhatsApp API is built for medium to large businesses with large message volumes   

3.            What are the requirements for using the WhatsApp Business API?

     Ans:-To get WhatsApp Business API, you need a Business Website, Business Email, Facebook Page & a Fresh Phone Number not registered on any WhatsApp Apps, Legal business name verification documents and Business address verification documents

4.            Is there a specific approval process to access and use the WhatsApp Business API?

Ans:- Yes, Approval process is required for WhatsApp Business API, There are few steps in getting a WhatsApp API Account.

Step 1: Verify Facebook Business Account Manager and Phone Number.

 

Step 2: Verify the Business name and meet WhatsApp Commerce Policy.

Step 3: Generating an WhatsApp API key.

5.            What are the main features and capabilities of the WhatsApp Business API?

      Ans:- Key Features for WhatsApp Business API –

1. Official Green-Tick verified WhatsApp The green tick verification showcases your business as being reliable and trustworthy.
2.  A unified dashboard for sending timely and automated messages, notifications, alerts and updates to clients.
3. Bulk WhatsApp broadcast messages to unlimited saved & unsaved contacts
4. Single WhatsApp number for your entire team with chat assignment & role-based access to protect your customer data

Seamless Customer Service – Assist customers by instantly responding to FAQs and enabling conversational messaging capabilities on WhatsApp (using chatbots or live support) 

 

6. Can the WhatsApp Business API be integrated with existing CRM or customer support systems?

      Ans:- Yes, We can integrate Existing CRM and Customer support system with WhatsApp API, need to generate WhatsApp API Coding and sent to this API coding to client for integration with their software.

7. Is there a cost associated with using the WhatsApp Business API?

 Ans:- Yes, WhatsApp Business API is chargeable, need to pay WhatsApp Business API monthly rental and WhatsApp Template charges.

8. What are the technical requirements for setting up and using the WhatsApp Business API?

Ans:- First need to Verify Facebook Business Account Manager, for business account manager verification required company registration certificate and one company address proof. After Verify the Business name and meet WhatsApp Commerce Policy.

9. Are there any limitations on the types of messages that can be sent using the WhatsApp Business API?

Ans:- Yes, limitations in WhatsApp Business API, we can send text WhatsApp messages (1042 characters), Multimedia WhatsApp message like:- up to 16mb Video, 5mb Image size, document file sizes can be up to 100 MB.

10. Can multimedia content, such as images, videos, and documents, be sent through the WhatsApp Business API?

 Ans:- Yes, we can send multimedia content through WhatsApp Business API but in WhatsApp template body text is required, Up to 16mb Video, 5mb Image size, document file sizes can be up to 100MB.

11. Does the WhatsApp Business API support message templates for standardized communication?

Ans:- Yes, WhatsApp Business API support message templates for standardized communication, WhatsApp Notification Templates are used by businesses to send standardized messages to customers in the form of appointment reminders, shipping information, issue resolutions, back-in-stock alerts, product launch updates, cart abandonment reminders, and more. 

12. Are there options for automating responses or creating chatbots using the WhatsApp Business API?

Ans: Yes, Automating responses or creating chatbot option available in Chatbot Builder section.

13. Can the WhatsApp Business API be used for both outbound and inbound messaging?

Ans: Yes, We can use for WhatsApp Business API for both outbound and Inbound messaging.

14. How does the WhatsApp Business API handle user privacy and data protection?

Ans:- WhatsApp Business API offers secure end-to-end encryption. This means that only the sender and recipient can access the message’s content.

15. Are there specific guidelines or rules that need to be followed when using the WhatsApp Business API?

Ans:- Yes, There are certain rules and guidelines that need to be followed. 

(i)– Tier 1: You can send messages to 1,000 unique customers in a rolling 24-hour period.

Tier 2: You can send messages to 10,000 unique customers in a rolling 24-hour period.

Tier 3: You can send messages to 100,000 unique customers in a rolling 24-hour period.

(ii)- WhatsApp Templates must be approved before they can be sent in template messages.

(iii)- WhatsApp Templates are used in template messages to open marketing, utility, and authentication conversations with customers.

(iv)-Make sure messages follow the WhatsApp Business Policy and Commerce Policy.

(v)- WhatsApp Messages must not contain offensive content, for example sexually explicit materials or nudity, determined at our sole discretion.

 

16. Can the WhatsApp Business API be used for promotional or marketing purposes?

Ans. Yes, We can send promotional or marketing messages. Businesses can send discount vouchers, promotional offers, coupons, product launch updates, alerts & more on WhatsApp to Unlimited users with WhatsApp Business API.

17. Is it possible to send notifications or alerts to users through the WhatsApp Business API?

Ans:  Yes, we can send notifications or alerts to users through the WhatsApp Business API, we can use Kit19 trigger campaign. 

18. Are there restrictions on the number of messages or recipients that can be handled by the WhatsApp Business API?

Ans:- Yes, restrictions on the number of messages, following number of unique customers in a rolling 24-hour period:

Tier 1: You can send messages to 1,000 unique customers in a rolling 24-hour period.

Tier 2: You can send messages to 10,000 unique customers in a rolling 24-hour period.

Tier 3: You can send messages to 100,000 unique customers in a rolling 24-hour period.

Tier 4: An unlimited number of unique customers.

19. Can the WhatsApp Business API be used for customer support or help desk purposes?

Ans: Yes, we can use WhatsApp chatbots to send customer service updates (Automated FAQs) and notifications automatically through WhatsApp business API.

20.Does the WhatsApp Business API provide analytics or reporting on message performance?

Ans:- The WhatsApp Business API provides analytics and reporting tools to help businesses measure the effectiveness of their communication and optimize their strategy. Businesses can use WhatsApp Business API to track their messaging metrics, including delivery rates, open rates, and response rates.

21.Can the WhatsApp Business API be used for two-way conversations with customer.

Ans:- Yes, we can use WhatsApp Business API for two-way conversations, With WhatsApp Business API, businesses can engage in real-time conversations with their customers, enabling personalized customer service and efficient issue resolution. 

22.Does the WhatsApp Business API support multiple languages and international messaging?

Ans:- Yes, WhatsApp Business API support multiple languages and international messaging, WhatsApp Business API support more than 60 languages in almost 190 countries.

23. Can the WhatsApp Business API be integrated with third-party messaging platforms or applications?

Ans:- Yes, We can integrate WhatsApp Business API with other applications like- CRM systems, e-commerce platforms, and other business tools allows businesses to streamline their communication processes and improve efficiency.

 

24.Are there options for sending automated order updates or transactional messages using the WhatsApp Business API?

Ans:-Yes, Businesses can use WhatsApp Business API to send order confirmations, updates about shipping, and other messages about transactions. They can also use chatbots to quickly answer questions about things like tracking orders or returning things.

25.Can the WhatsApp Business API be used for appointment reminders or scheduling notifications?

Ans:- Yes, WhatsApp Business API offers a valuable tool for appointment reminders or scheduling notifications.

26.Does the WhatsApp Business API provide options for managing contact lists or customer segmentation?

Ans:- 

27.Can the WhatsApp Business API be used for broadcasting messages to a large audience?

27.Is it possible to send surveys or feedback requests using the WhatsApp Business API?

28. Are there restrictions on the frequency of messages that can be sent through the WhatsApp Business API?

29.Can the WhatsApp Business API be used for account verification or authentication purposes?

30.Does the WhatsApp Business API provide options for creating interactive message experiences?

 31.Are there limitations on the types of businesses or industries that can use the WhatsApp Business API?

 32.Can the WhatsApp Business API be used for sending notifications to groups or broadcast lists?

 33.How does the WhatsApp Business API handle media storage and message backups?

 34.Are there options for integrating chatbots or AI-powered assistants with the WhatsApp Business API?

 35.Can the WhatsApp Business API be used for sending invoices?

 36.Is it possible to integrate the WhatsApp Business API with other communication channels, such as SMS or email?

 37.Does the WhatsApp Business API provide options for message personalization or dynamic content?

 38.Can the WhatsApp Business API be used for sending time-sensitive or urgent alerts?

 39.Are there options for managing opt-ins and opt-outs for receiving messages through the WhatsApp Business API?

 40.How does the WhatsApp Business API handle message delivery to users who have not added the business to their contacts?

 41.Does the WhatsApp Business API provide options for integrating with payment gateways or invoicing systems?

42.Are there guidelines or limitations on the use of promotional content through the WhatsApp Business API?

 43.Can the WhatsApp Business API be used for sending reminders or notifications for subscription-based services?

 44.Is it possible to integrate the WhatsApp Business API with loyalty programs or rewards systems?

 45.How does the WhatsApp Business API handle message formatting, such as line breaks or emojis?

 46.Is it possible to integrate the WhatsApp Business API with social media or marketing automation platforms?

 47.Does the WhatsApp Business API provide options for message scheduling or delayed sending?

 48.Can the WhatsApp Business API be used for sending product recommendations or personalized offers?

 49. Can the WhatsApp Business API be used for sending alerts or notifications to specific user segments?

50.How does the WhatsApp Business API handle message delivery in regions with limited internet connectivity?

 51.Does the WhatsApp Business API provide options for managing message retries or delivery failures?

 52.Can the WhatsApp Business API be used for sending personalized birthday greetings or anniversary messages?

53. Does the WhatsApp Business API provide options for message archiving or retention?

54. Does the WhatsApp Business API provide options for managing message threads or conversation history?

55. How does the WhatsApp Business API handle message formatting or character limits?

Ans- Messages can contain up to 1024 characters for message templates and 4096 characters in session messages. Text limitations vary on the relevant sections in templates. Note that URL characters count in message length limits. Make sure to keep text messages and URLs within the character limit.

56. Is it possible to integrate the WhatsApp Business API with e-commerce or order management systems?

Ans-WhatsApp Business API for E-commerce completely automates this process and allows your business to get customer data with a simple click-to-chat link. To assist your customers with the buying process, you can include a chat widget which will direct them to a WhatsApp Chat with you.

57. Does the WhatsApp Business API provide options for managing message translations or language localization?

Yes whatsapp business API provides  all the languages the cross the world for messaging  services

58. Does the WhatsApp Business API provide options for managing message forwarding or sharing restrictions?

59. What is a WhatsApp chatbot and how does it work?

Ans- A WhatsApp chatbot is a computer program that can automatically reply to messages on WhatsApp. WhatsApp bots work 24/7 and can have multiple conversations with different persons, at the same time. They are often used to automatically answer questions and provide information about a company or products and services

60. What are the main benefits of using a WhatsApp chatbot for customer engagement?

Ans- 1.Enable real-time conversations with the customers while providing instant answers.

2.Allow customers to take quick action fostering sales enablement.

3.Build trust among customers with continuous support and quality communication.

61. Can a WhatsApp chatbot be integrated with other systems or platforms?

Ans- Yes, with the WhatsApp Business App, businesses can integrate a chatbot into their existing business phone or mobile application. This integration can enhance the functionality of your business tools and streamline communication with customers

62. How can a WhatsApp chat bot be used for customer support or help desk purposes?

Ans-A WhatsApp chatbot can be programmed to perform a range of tasks, such as answering frequently asked questions, providing customer support, scheduling appointments, making reservations, delivering news updates, and much more. WhatsApp is good for outbound messaging but works even better for inbound messaging

63. What types of queries or tasks can a WhatsApp chat bot handle?

A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.

64. Can a WhatsApp chatbot provide automated responses to frequently asked questions?

Ans- The WhatsApp auto-reply feature allows you to set up automatic replies on WhatsApp so that your customers are taken care of, even when you’re not there. Automated replies create a positive customer experience and build your credibility as a business. You also won’t have to manually respond to every message

65. Does a WhatsApp chatbot support natural language processing for understanding user queries?

Ans–It utilizes artificial intelligence and natural language processing to understand and respond to customer queries, provide personalized recommendations, and offer relevant information or services.

66. How can a WhatsApp chatbot handle complex or specific customer requests?

Ans- You can also use chatbots to handle basic customer service interactions, freeing up your human agents to handle more complex requests.

67. Can a WhatsApp chat bot initiate conversations with customers proactively?

Ans – Chatbots can initiate conversations with potential customers based on their browsing patterns, previous interactions, or abandoned carts. 

68. Does a WhatsApp chatbot provide options for capturing user data or information?

Ans-A conversational chatbot can help by capturing key information required for … They offer a list of options for the person to choose, using interactive

69. Can a WhatsApp chatbot facilitate transactions or purchases within the chat interface?

Ans – Yes , With the help of a WhatsApp chatbot, brands can guide and encourage customers to initiate payments while they are on their purchase journeys.

70. Does a WhatsApp chatbot support multimedia content, such as images or videos?

Ans-WhatsApp chatbots primarily focus on text-based conversations but also support multimedia content like images, videos, and documents

71. How can a WhatsApp chatbot handle user authentication or verification?

72. Can a WhatsApp chatbot be customized to match the branding or style of a business?

73. What analytics or reporting capabilities does a WhatsApp chatbot provide?

74. Can a WhatsApp chatbot be integrated with third-party APIs or services?

Ans-Yes, it is possible to integrate chatbots using WhatsApp Business API, and BotSpace is one of the official WhatsApp API providers that offers this feature.

75. How can a WhatsApp chatbot handle multi-step or guided conversations?

Ans-Audience. The first key to a successful strategy is to profile your ideal customers. …

1. Goal. To define the purpose or goal for your chatbot strategy, begin with the end in mind. …
2. Performance. …
3. Key Intents. …
4. Storytelling. …
5. Platform Strengths: …
6. Feedback.

76. Does a WhatsApp chat bot offer options for live agent handover if needed?

Ans- WhatsApp Chatbots, integrated with live agents, enable effortless handling of customer inquiries and delivery information. The bot facilitates seamless handoff to human agents for personalized support.

77. Can a WhatsApp chatbot provide personalized recommendations or suggestions?

Ans- It can be integrated with your business’s WhatsApp account and used to answer customer queries, provide information, and even make recommendations or take orders

78. Does a WhatsApp chatbot support multilingual conversations?

Ans- A multilingual chatbot is a chatbot that can provide customer support through WhatsApp in multiple languages. Unlike traditional chatbots that were created for conversing in a single language, multilingual chatbots can provide information in your customers preferred language

79. Can a WhatsApp chatbot provide real-time notifications or updates to users?

80. Does a WhatsApp chatbot offer options for scheduling appointments?

81. How can a WhatsApp chat bot handle user requests for product or service information?

82. Does a WhatsApp chat bot support interactive elements, such as buttons or menus?

83. Can a WhatsApp chatbot be trained or updated with new information over time?

84. Does a WhatsApp chatbot offer options for collecting feedback or conducting surveys?

85. Can a WhatsApp chatbot provide personalized greetings or messages based on user history?

86. How can a WhatsApp chatbot handle user requests for troubleshooting or technical support?

87. Does a WhatsApp chat bot support integration with CRM or customer database systems?

88. Does a WhatsApp chatbot offer options for user segmentation or targeted messaging?

89. Does a WhatsApp chatbot support conversational flows or dialog management?

90. Does a WhatsApp chatbot support location-based services or store locators?

91. Can a WhatsApp chatbot provide personalized offers or discounts to users?

92. Does a WhatsApp chatbot offer options for user notifications or reminders?

93. What is business WhatsApp commerce and how does it work?

94. What are the benefits of using WhatsApp for business commerce?

95. Can businesses sell products or services directly through WhatsApp?

Ans-These features allow businesses to engage with customers, showcase their products, and make sales directly through the app. When you combine that with the WhatsApp Business API option, you get a great source of fresh leads for your business.

96. How can businesses showcase their products or services on WhatsApp?

97. Is it possible to integrate an online store with WhatsApp for seamless commerce?

Ans- When you connect WhatsApp with your online store, you can chat with your customers in real-time. You can recommend unique products that match what they like and make them feel special. This special touch makes your customers more likely to say “yes” to buying and helps your business grow.

98. Can customers place orders and make payments directly through WhatsApp?

Ans- Yes,when a customer wants to make a payment with WhatsApp, the business can generate a payment request or send a payment link within the chat. The customer can then simply follow the instructions, select their preferred payment method, and complete the transaction without ever leaving the chat interface.

99. Does business WhatsApp commerce support secure and encrypted transactions?

Ans – Fortunately, the world’s preferred Chat Commerce platform – WhatsApp – assures users of complete transactional safety through a number of security measures.

100. Are there options for businesses to share product catalogs or brochures on WhatsApp?

Ans- WhatsApp Business users can send their entire catalog to customers that they’re already connected with. They can also share catalog links through social media and other platforms so more people can discover their business. Catalog links allow businesses to directly message customers about their products or services.

101. Can businesses provide personalized product recommendations through WhatsApp?

          Ans- Yes,With the API version, you can create ad campaigns and divert       marketing campaigns from Facebook or Instagram to WhatsApp. You can offer personalized product recommendations, as well as build a shopping experience in the chats.

 

102. How can businesses handle order tracking and delivery updates on WhatsApp?

Ans- The best way forward to streamline sending customers an order notification is to automate the process with your WhatsApp API provider. Order updates will be automatically generated once the tracking information is available to your API partner.

103. Are there options for businesses to offer discounts or promotions exclusively on WhatsApp?

Ans- Businesses can send time-sensitive promotions on WhatsApp Business by setting a limited time frame for the promotion or offering a limited number of discounts. 

104. Can businesses offer customized pricing or quotes through WhatsApp?

105. How can businesses handle returns, exchanges, or refunds through WhatsApp commerce?

Ans- The use of a WhatsApp chatbot, you can program completely automated responses to the most common questions related to refunds and replacements, seamlessly integrating these interactions into your customer relationship management system to create a quick, efficient, and hassle-free experience for you and the people.

106. Does business WhatsApp commerce support inventory management and stock updates?

Ans-The WhatsApp Business API has awesome potential for supply chain management. Businesses can use it to improve their inventory tracking, communication with customers and suppliers, and efficiency.

107. Are there options for businesses to send automated order confirmations or receipts through WhatsApp?

Ans – Yes,you can automate WhatsApp messages for order confirmation, delivery updates, abandoned cart reminders, application dropoff reminders & many more easily

108. Does WhatsApp commerce support international sales and shipping?

Ans –Having a well-communicated and implemented WhatsApp Business can be an aggregator of shipment status and can send updates, make gratitude for 

109. Are there options for businesses to offer live chat or support chats on WhatsApp?

Ans –If you open the app, you’ll see an option for ‘Help’ in the Settings menu. This will give you access to a range of help topics, FAQs, and live chat support. This is the quickest and easiest way to get help from WhatsApp, and it’s available 24/7. You can also contact WhatsApp through their website.

Employee Tracking (Mohit & Manish)

 

1 What are the future trends and advancements expected in Kit19 employee tracking software?

In employee tracking Bio-metrics can be integrated so as to ensure same employee is at the location while updating the status, also face recognition can be integrated.

 2.  Can we track employees working ?

Yes, while employees have opted for work from home their screens can be captured in defined intervals to track their engagement with work also their login logout and break time could be tracked.

3.  Is your track location feature on a mobile app the same as GPS through Map or is it different.?

Yes it is similar.

4.  If mobile app tracking connection breaks because of server error what should we do for tracking ?

• This generally happened due to poor internet connection or no internet connection. Just refresh the internet setting or restart internet connection. 

5.  If i can track my field staff location through kit19 mobile app then you also can track my location ?

• No, We don’t track your location as all the access of the software is with you. We can’t login to your account to track your activity. Also from where your account has been logged in all the ip addresses will be saved in the history for your reference. 

6.  Is it mandatory to install the kit19 mobile app for field staff for their location tracking ?

• Yes, It is mandatory to install the KIT19 app for field staff for their location tracking. Without installing that you won’t be able to track their location or access the details of your employees. 

 

7. Is your track location feature on a mobile app the same as GPS through Map or is it different.?

• It is different from the GPS through map as it will help you calculate the travel expenses. Or If in case your employees say that their phone battery level is low or signal strength is low. Then you will be able to cross check that as well through their location tracking. 

 8. What is employee time tracking software and how does it work?

·         Employee time tracking software is a tool where you can track their activity throughout their working hour. It shares a screenshot of the employees screen every 10-15 seconds so that it can be easier for you to check that they are not wasting their time by visiting unwanted websites. Screen Idle notification is there if the screen of your employee gets idle then it will give a notification to both you and your employee that the screen is idle for XYZ minutes.   

·          

9.  What are the key features and functionalities of employee time tracking software?

• It helps in measuring productivity of employees, their day schedule, how much time they have spent on screen and how much break time they have taken. 

 

10. Can the software track time for both remote and in-office employees?

Yes it can keep track of both remote and in office employees who are logged in as a user.

11. How does the software handle different types of work schedules, such as hourly, salaried, or flexible arrangements?

•  

12. Is the software compatible with different devices and operating systems?

Yes it is compatible on Mobile(both ios & android), windows and macbook.

13. Can employees track time using a mobile app or a web-based interface?

·         Employee Time tracking can be done after installing our app named as ETT. It will capture the screenshot at a regular interval of the user screen and calculate the time spent on the screen working during the shift. Also pop ups a notification when the screen gets idle for the specified time. 

14. Does the software offer options for clocking in and out or recording time manually?

• Yes, in and out time can be recorded both automatically and manually. For manual you need to integrate the biometric punching machine and by logging into the user id. And for automatically that can be done by marking the office territory whenever the employee enters the office it will automatically login and when he/she leaves the office it gets logged out.

15. Are there options for automatically tracking time based on employee activity or system logins?

• Yes, there is an option for automatically tracking time based on employee activity. That can be done by setting up a shift start time and end time. Also the break time.

16. Can the software track breaks times for accurate time calculations?

• Yes, It can track the break times. But Initially you need to define the working hours and break time so that software can calculate it accordingly.

 

17. Does the software provide options for tracking time spent on specific projects or tasks?

• Yes, How much time is spent on task to complete it can be tracked. 

18. Can the software generate detailed time reports for analysis and payroll purposes?

• Yes there is a BI report option where reports can be generated according to the need.

19. Are there options for setting up overtime calculations and tracking?

• Screenshot option is there to tracking if the employee is doing overtime. In that time what work he/she is doing.

20. Does the software provide alerts or notifications for employees to review and submit their time entries?

• Yes

21. Are there options for capturing and tracking time spent on non-work-related activities?

• Yes, screenshots will be available after frequent intervals of the screen. Also you can check the logs for which website has been visited.

22. Can the software generate timesheets for employee review and approval? 

–Yes, in Kit 19 one has to follow this path to get the user report. Productivity-employee time tracking-User report.

23. Does the software offer options for tracking time across different locations?

Yes, a feature of tracking time at different locations is available. 

24. Does the software provide options for tracking time off such as leaves?

Yes this feature is available under heading attendance.

25. Are there features for managing and approving time-off requests?

Yes, in attendance report there is an option to request and approve leaves

26. Can the software handle different types of leave policies, such as paid off  or unpaid leave?

• Full fledged HR portal is not available as of now but it can help in Leave management and leave approval.  

27. Does the software offer options for tracking attendance?

•  Yes , there is an option for attendance tracking. Where you can check the login and log out time of the employee. Also after integrating the biometric machine you can track the attendance.

28. Are there features for managing employee schedules and shifts?

•  Yes, shift management option is there where you can schedule the shift timing and roasters can also be marked.

29. Can the software integrate with calendar applications to sync schedules and appointments?

•  Yes,  software can be integrated with google calendar to sync schedules and appointments marked via google.

30. Does the software provide options for tracking and managing employee expenses related to time worked?

• Yes, Travel expenses can be managed through the software.

31. Are there features for managing and tracking project budgets and  estimated versus actual time spent?

•  

32. Can the software generate real-time dashboards or reports for monitoring employee productivity?

• Yes it can generate reports for monitoring employee productivity

33. Does the software offer options for capturing screenshots or activity levels to ensure productive work?

• Yes it offer options to capture screenshot

34. Are there features for tracking billable and non-billable time separately?

Yes, tracking of billable & non billable time is available

35. Can the software be integrated with project management or task management tools?

·          We will provide with the API if your service provider agreed to integrate the said then that can be integrated. 

36. Does the software provide options for tracking time spent on different communication channels, such as emails or meetings?

Yes, tracking time on screen is an available feature & hence tracking time on different communication channel is also possible

 

37. Are there features for managing and tracking employee overtime requests and approvals?

 

Yes with the help of day schedule featre it is possible

38. Does the software offer options for exporting time data to external systems or file formats?

Yes reports can be generated & exported

39. Are there features for tracking and managing employee performance based on time data?

• Yes, time tracking is available

40. Are there features for managing and tracking employee productivity goals or targets?

Yes goal and targets features is available in sales target under reports, target settings can be done and reports can also be generated.

41. Can the software generate notifications or alerts for employees approaching thresholds?

Yes notifications are set using app notifications in productivity heading

42. Are there features for managing and tracking time spent on travel or commuting?

• Yes, time tracker feauture helps in tracking & managing time spent on commuting

43. Can the software integrate with employee scheduling or shift management systems?

• Roaster can be managed and shift timing can also be scheduled in the software. 

44. Does the software provide options for tracking and managing time spent on specific software applications or tools?

Yes time tracking user report, time tracking screen logs helps in this.

45. Are there features for managing and tracking employee on-call or standby time?

• Yes, idle and calling time can be tracked. 

46. Can the software generate reports or alerts for employees who consistently underreport or overreport time?

•  

47. Does the software offer options for tracking and managing time spent on different types of leave, such as parental leave or jury duty?

• Full fledged HR portal is not available as of now. But it will be live soon.

48. Are there features for managing and tracking employee availability for scheduling purposes?

•  Yes

49. Can the software be integrated with biometric or card-based attendance systems for accurate time tracking?

• Yes biometric or card based attendance can be integrated into kit19. We will provide the API.

50. What is field employee time tracking software and how does it work?

• Field employee tracking software helps you to track your on field employee. Like at what time they are starting their visits and how much time they are spending on field and on meetings.  

51. What are the key features and functionalities of field employee time tracking software?

• 1. Helps in tracking location

2. Time spent on visits

3. Helps in managing travel expenses. 

4. Checks the authenticity of visits by tracking location.

5. Orders can be punched from the field itself. 

 

52. Can the software track time for field employees who work remotely or off-site?

Yes it can track time for field employees who work remotely .

53. Does the software offer options for checkin in and out from different locations?

·         Yes, It allows users to check in and out from different locations. 

54. Are there options for automatically tracking time based on employee GPS location or geofencing?

·         Yes, It allows 

55. Does the software provide options for capturing field employee work hours and breaks accurately?

·         Yes, It captures the accurate time and location of the field employee

56. Can the software track time spent on different projects or work orders in the field?

• Yes

57. Are there features for assigning time entries to specific clients or customers?

• Yes

58. Can the software generate detailed time reports for analysis and payroll purposes for field employees?

•  

59. Are there options for setting up overtime calculations and tracking for field employees?

60. Does the software provide alerts or notifications for field employees to review and submit their time entries?

61. Can the software generate timesheets or daily logs for field employees to review and sign off on?

62. Does the software provide options for tracking attendance and monitoring field employee punctuality?

63. Can the software handle different types of field employee schedules, such as flexible or rotating shifts?

64. Does the software provide options for capturing and tracking expenses related to field work, such as mileage or travel costs?

·         Travel cost can be managed as it will be predefined in the software from your end that how much you will be paying for per km traveled. But mileage cannot be tracked as it varies from vehicle to vehicle. 

65. Can the software generate real-time dashboards or reports for monitoring field employee productivity and progress?

·         No, Real time dashboard & Location report can’t be generated as it refreshes through the server every 5-10 Minutes. So there will be a gap of 5-10 minutes. 

66. Does the software offer options for capturing field employee location data to ensure accountability and safety?

·         Yes, it will automatically capture the location. So that it will used to 

67. Does the software provide options for tracking time spent on different client sites or locations?

·          Yes, In the ETT employer will get to know how much time has been spent on a client site and location. There is also an option for OTP verification where a client will provide an OTP to a visiting employee so that meeting time can be started and same for the meeting end. 

68. Are there features for managing and tracking field employee overtime requests and approvals?

69. Are there features for tracking and managing field employee performance and productivity based on time data?

70. Are there features for managing and tracking time spent on travel or commute for field employees?

71. Does the software provide options for tracking and managing time spent on specific tasks or activities in the field?

·         Yes, In the ETT employer will get to know how much time has been spent on a client site and location. There is also an option for OTP verification where a client will provide an OTP to a visiting employee so that meeting time can be started and same for the meeting end. 

 

72. Can the software generate reports or analytics on field employee productivity, utilization, and efficiency?

73. Can the software be customized to accommodate different field work scenarios and industries, such as construction, maintenance, or sales?

73. Can we alert if the employee is jumping his territory or area defined ?

•  Yes, the system will alert or will automatically logout the user interface if he/she jumps his/her territory.

Cloud Telephony

1. What is cloud telephony and how does it work?

    Ans- Cloud telephony refers to a communication technology that allows phone calls and other communication services to be delivered over the internet instead of traditional telephone lines, With cloud telephony, businesses can make and receive calls using internet-connected devices such as smartphones, computers, or IP phones.

2.            What are the main benefits of using cloud telephony for businesses?

    Ans-The main benefits of using cloud telephony for businesses are it makes businesses flexible,reducing the need for physical office space and less cost.

3.            How does cloud telephony differ from traditional telephony systems?

   Ans-Cloud telephony enables organizations to operate their business phone systems via an internet connection. Cloud telephony, meanwhile, is a cloud-based voice and messaging service that allows you to connect with your customers using a remotely hosted system and a virtual number. A business phone is what most enterprises were using before cloud telephony stormed the skies and simplified things further. Traditional telephony systems rely on physical infra/structure to transmit calls, while cloud telephony systems are delivered over the internet and rely on cloud-based servers.

4.            Can cloud telephony be used for both inbound and outbound calls?

   Ans –An employee with a cloud-based telephone number can take and make inbound and outbound calls anywhere with an internet connection,

5.            What features and functionalities does cloud telephony offer?

   Ans- cloud telephony is the latest innovative invention that provides a personalized and fully automated incoming and outgoing call management system with easy implementation and well-defined integrations without hardware installations and minimal human intervention. You will immediately get well organized by switching to it. Cloud Telephony comes with innovative features including real-time screens, automated analytics, and remote telephony.

6.            Is it possible to integrate cloud telephony with existing CRM or customer support systems?

   Ans- Yes, it is possible to integrate cloud telephony with existing CRM or customer support systems. Cloud telephony allows you to handle calls, messages, and other communication channels through the internet, providing flexibility and scalability. By integrating cloud telephony with your CRM or customer support systems, you can streamline communication, track customer interactions, and enhance overall customer support experience. It enables you to have a centralized system for managing customer interactions and provides a seamless experience for both your customers and support team.

7.            Can cloud telephony support multiple phone lines?

   Ans- Yes, cloud telephony can support multiple phone lines. With cloud telephony, you can easily scale your phone lines based on your business needs. It allows you to handle multiple incoming and outgoing calls simultaneously, ensuring efficient communication with your customers. Cloud telephony providers offer various plans and options to accommodate multiple phone lines, allowing you to manage and route calls effectively within your organization.

8.            How does cloud telephony handle call routing and forwarding?

 Ans  Cloud telephony handles call routing and forwarding by leveraging internet-based technology to route incoming calls to the appropriate destination. It eliminates the need for traditional phone lines and physical hardware by using virtual phone numbers and cloud-based systems.

With cloud telephony, call routing and forwarding can be configured based on various criteria, such as time of day, caller’s location, IVR (Interactive Voice Response) menu selections, or specific business rules. These rules determine where the incoming calls should be directed, such as forwarding to a specific department, agent, or external phone number.

Cloud telephony systems also provide features like call queuing, voicemail, call recording, and call analytics to enhance call management and improve customer experience. These systems are highly flexible and scalable, allowing businesses to easily adjust call routing and forwarding settings as their needs change.

It’s important to note that while cloud telephony provides efficient call routing and forwarding capabilities, the specific implementation and features may vary depending on the cloud telephony service provider.

9.            Does cloud telephony provide options for interactive voice response (IVR) systems?

  Ans  Yes, cloud telephony provides options for interactive voice response (IVR) systems. IVR systems allow callers to interact with automated menus and prompts using their voice or touch-tone keypad inputs. With cloud telephony, IVR functionality can be easily implemented and customized.

10.         Can cloud telephony handle call recording and call analytics?

 Ans  Yes, cloud telephony can handle call recording and call analytics. Call recording allows businesses to capture and store audio recordings of incoming and outgoing calls for various purposes, such as quality assurance, compliance, training, and dispute resolution.

Call analytics, on the other hand, involves the analysis of call data to gain insights into call patterns, customer behavior, agent performance, and overall call center efficiency. Cloud telephony platforms often provide built-in call analytics tools or integrate with third-party analytics solutions to provide detailed reports and metrics.

11.         Are there options for integrating cloud telephony with chatbots or virtual assistants? 

Ans- Yes, integrating cloud telephony with chatbots or virtual assistants is possible. Cloud telephony refers to the delivery of voice and messaging services over the internet, allowing businesses to make and receive calls and messages without traditional phone systems.

To integrate cloud telephony with chatbots or virtual assistants, you can use APIs (Application Programming Interfaces) provided by cloud telephony service providers. These APIs allow you to connect your chatbot or virtual assistant with the telephony services, enabling functionalities such as making outbound calls, receiving inbound calls, sending SMS messages, and more.

12.         Can cloud telephony support international calls and virtual phone numbers?

Ans- Yes, cloud telephony can support international calls and virtual phone numbers. With cloud telephony, you can make and receive calls from anywhere in the world using an internet connection. Virtual phone numbers allow you to have a local presence in different countries, enabling you to receive calls as if you were physically located in that country. This can be beneficial for businesses that want to expand their reach and provide localized support to their international customers.

13.         How does cloud telephony handle call quality and reliability?

Ans- Cloud telephony providers typically prioritize call quality and reliability to ensure a seamless communication experience. They employ various techniques to achieve this, such as: 1- Network Redundancy: Cloud telephony providers have redundant network infrastructure in place to minimize the risk of network failures. This redundancy helps ensure that calls can be routed through alternative paths in case of any disruptions. 2- Quality of Service (mechanisms prioritize voice traffic over other types of data on the network, ensuring that voice calls receive sufficient bandwidth and low latency. 3- Scalability: Cloud telephony systems are designed to handle high call volumes and can scale up or down based on demand. This scalability ensures that the system can handle peak call times without compromising call quality or reliability. 4- Global Infrastructure. 5- Service Level Agreements – Cloud telephony providers may offer SLAs that guarantee a certain level of up time, call quality, and support response times.

14.         Are there options for setting up voicemail functionality?

Ans- Yes, there are options available for setting up voicemail functionality. Many cloud telephony providers offer voicemail features as part of their services. With voicemail, callers can leave a message when you are unavailable or unable to answer a call. You can then access these voicemail messages later and listen to them at your convenience.

15.         Can cloud telephony provide real-time call monitoring and analytics?

Ans- Yes, cloud telephony providers often offer real-time call monitoring and analytics as part of their services. These features allow businesses to gain insights into their call activities and performance. Some common functionalities include- 1-Call Logging, 2- Call Recording, 3- Real-time Call Monitoring, 4- Call Analytics, 5- Dashboard and Alerts.

16.         How does cloud telephony handle call queuing and call transfers?

Ans- Cloud telephony systems typically provide features for call queuing and call transfers to efficiently manage incoming calls. Here’s how these functionalities are typically handled: 1- Call Queuing: When a call comes in and all agents or representatives are busy, cloud telephony systems can place the call in a queue. The caller will hear hold music or a customized message while waiting for the next available agent. Call queuing ensures that callers are not left hanging and improves the overall customer experience. 2- Call Transfers: Cloud telephony systems allow agents or representatives to transfer calls to other team members or departments as needed.

17.         Does cloud telephony offer options for conference calling?

Ans- Yes, cloud telephony typically offers options for conference calling. With cloud telephony, you can host conference calls with multiple participants, allowing for efficient communication and collaboration.

18.         Can cloud telephony be used for SMS messaging?

Ans- Yes, cloud telephony can be used for SMS messaging. Cloud telephony platforms often provide APIs or integrations that allow businesses to send and receive SMS messages programmatically. This enables businesses to automate their SMS communications, such as sending notifications, alerts, or marketing messages, using cloud-based telephony services.

19.         What security measures are in place to protect customer data in cloud telephony?

Ans- In cloud telephony, various security measures are implemented to protect customer data. Here are some common security measures:

1- Data Encryption: Cloud telephony providers often employ robust encryption techniques, such as AES (Advanced Encryption Standard), to secure data both in transit and at rest. This ensures that customer data remains confidential and protected from unauthorized access.

2- Access Controls: Cloud telephony platforms offer customizable access controls, allowing businesses to define and enforce user permissions and roles.

3- Compliance Standards: Cloud telephony providers adhere to industry-specific compliance standards, such as SOC II (Service Organization Control II), which sets strict guidelines for data privacy and security.

4-  Regular Audits and Monitoring: Cloud telephony systems are continuously monitored for any security vulnerabilities or threats.

5- Disaster Recovery and Backup: Cloud telephony platforms often have robust disaster recovery mechanisms in place, including regular data backups and redundancy measures. This helps ensure that customer data is protected and can be recovered in the event of any unforeseen incidents.

It’s important to note that specific security measures may vary depending on the cloud telephony provider.

20.         How does cloud telephony handle call center functionalities, such as call routing and agent management?

Ans- Cloud telephony platforms typically offer robust call center functionalities, including call routing and agent management. Here’s how these features are handled: 1- Call Routing: Cloud telephony systems provide advanced call routing capabilities to efficiently direct incoming calls to the appropriate agents or departments. This can be done based on various criteria, such as IVR (Interactive Voice Response) menus, caller preferences, agent availability, or specific business rules. Call routing ensures that callers are connected to the right person or department, improving customer experience and reducing wait times. 2- Agent Management: Cloud telephony platforms offer tools to manage and monitor agents effectively.

21.         Are there options for setting up call forwarding and call routing rules based on business hours or agent availability?

Ans- Yes, there are options for setting up call forwarding and call routing rules based on business hours or agent availability. By integrating with a suitable telephony system or call center software, you can configure call routing rules to direct incoming calls to the appropriate agents or departments based on predefined criteria such as business hours, agent availability, or specific routing logic. 

22.         Can cloud telephony provide local phone numbers in different countries or regions?

Ans- Yes, cloud telephony providers can typically provide local phone numbers in different countries or regions. This allows businesses to establish a local presence and easily connect with customers in those specific locations. The availability of local phone numbers may vary depending on the cloud telephony provider and the countries or regions you are interested in. It’s best to check with the specific provider to confirm their available options.

23.         Does cloud telephony offer options for call queuing and wait time announcements?

Ans- Yes, cloud telephony providers often offer options for call queuing and wait time announcements. These features allow businesses to manage incoming calls efficiently and provide callers with information about their position in the queue and estimated wait times.

24.         How does cloud telephony handle call authentication and caller ID verification?

Ans- Cloud telephony providers typically handle call authentication and caller ID verification through various mechanisms. Here are some common methods: 1- Caller ID Authentication: Cloud telephony systems can verify the caller’s identity by checking the caller ID information provided with the call. 2- Two-Factor Authentication (2FA): Some cloud telephony systems support two-factor authentication, where callers are required to provide an additional verification code or PIN along with their caller ID information. 3- Voice Biometrics: Advanced cloud telephony systems may use voice biometrics technology to authenticate callers based on their unique voice characteristics.

25.         Are there options for setting up automated outbound calling campaigns using cloud telephony?

Ans- Yes, cloud telephony providers often offer options for setting up automated outbound calling campaigns. These campaigns allow businesses to automate the process of making outbound calls to customers or prospects for various purposes such as sales, marketing, surveys, reminders, and more. The specific features and capabilities of outbound calling campaigns may vary depending on the cloud telephony provider. It’s recommended to check with the provider directly to understand their offerings and how to set up automated outbound calling campaigns using their platform.

26.         Does cloud telephony offer options for call monitoring and call barging for quality assurance purposes?

Ans- Yes, cloud telephony providers often offer options for call monitoring and call barging for quality assurance purposes. These features allow supervisors or managers to listen in on calls in real-time or join ongoing calls to monitor the conversation and ensure quality standards are being met. Call monitoring allows supervisors to assess agent performance, provide coaching or feedback, and identify areas for improvement. Call barging, on the other hand, allows supervisors to join a call to provide assistance or take over the conversation if necessary. These features can be valuable for training, quality control, and maintaining customer satisfaction.

27.         How does cloud telephony handle call recording storage and retrieval?

Ans- Cloud telephony providers typically handle call recording storage and retrieval by utilizing cloud infrastructure. When a call is recorded, the audio data is usually encrypted and securely stored in the provider’s cloud storage. The recordings are associated with relevant metadata such as call duration, caller ID, and timestamps. To retrieve call recordings, authorized users can access the cloud telephony platform’s management interface or API. They can search for specific calls based on various criteria such as date, time, caller ID, or call duration.

28.         Can cloud telephony integrate with CRM for caller identification and history?

Ans- Yes, cloud telephony can integrate with CRM (Customer Relationship Management) systems to enable caller identification and history. By integrating cloud telephony with CRM, businesses can capture and store caller information, including their contact details, previous interactions, purchase history, and any other relevant data.

29.         Are there options for setting up call routing based on customer segmentation or priority?

Ans- Yes, cloud telephony systems often provide options for setting up call routing based on customer segmentation or priority. These features allow businesses to route incoming calls to the most appropriate agent or department based on predefined criteria. Here are some common call routing options – 1- IVR (Interactive Voice Response): IVR systems allow callers to navigate through a menu of options using their phone’s keypad. 2- Skill-based routing: This type of routing directs calls to agents based on their skills or expertise. 3- Priority routing: With priority routing, businesses can assign priority levels to different customers or types of calls. 4- Geographic routing: This routing method directs calls based on the caller’s geographic location. 5-Time-based routing: This feature allows businesses to route calls differently based on the time of day or day of the week.

30.         Are there options for setting up call whispering or call coaching functionality in cloud telephony?

Ans- Yes, cloud telephony systems often provide options for setting up call whispering or call coaching functionality. These features are designed to assist agents during customer calls by providing real-time guidance or feedback without the customer hearing it.

31.         Does cloud telephony support integration with third-party applications and tools?

ANS- Yes, many cloud telephony solutions offer advanced features such as analytics, call recording, and integration with other applications.

32.         Can cloud telephony handle high call volumes and spikes in traffic?

ANS- Yes, cloud telephony is designed to handle high call volumes and spikes in traffic. Cloud telephony solutions are scalable and can dynamically allocate resources to handle increased call volumes. This ensures that your communication system remains reliable and accessible even during peak periods.

33.         How does cloud telephony handle call concurrency and simultaneous call handling?

ANS- Cloud telephony is designed to handle call concurrency and simultaneous call handling efficiently. It utilises advanced call routing and queuing mechanisms to manage multiple incoming calls simultaneously. Here’s how it works: 1- Call Routing, 2- Queuing, 3- Load Balancing, 4- Scalability.

34.         Does cloud telephony offer options for setting up toll-free numbers or vanity numbers?

ANS- Yes, cloud telephony providers often offer options for setting up toll-free numbers or vanity numbers. These numbers allow customers to call your business without incurring any charges, and vanity numbers are customised phone numbers that are easy to remember or spell out a specific word or phrase. You can typically choose from a range of available numbers or request a specific number that suits your business needs. The availability of toll-free or vanity numbers may vary depending on the cloud telephony provider you choose.

35.         How does cloud telephony handle call queuing and intelligent call routing?

ANS- Cloud telephony handles call queuing and intelligent call routing through its advanced features. Here’s how it works, 1- Call Queuing: When all agents are busy or unavailable, cloud telephony systems can place incoming calls in a queue. Callers are informed about their position in the queue and can wait until an agent becomes available. 2- Intelligent call routing (ICR) is a business telecom innovation designed to increase efficiency of automated call management and improve the customer experience for callers.

36.         Can cloud telephony be used for setting up interactive voice campaigns or surveys?

Ans- Yes, cloud telephony can be used for setting up interactive voice campaigns or surveys. Interactive voice campaigns allow businesses to engage with their customers through automated voice messages. These campaigns can be used for various purposes such as marketing promotions, customer surveys, appointment reminders, and more.

37.         How does cloud telephony handle call reporting and analytics for tracking call center KPIs?

Ans- Cloud telephony systems typically offer robust call reporting and analytics features to track key performance indicators (KPIs) in call centers. These features provide valuable insights into call center operations and help businesses make data-driven decisions. For example- 1- Call Volume and Distribution, 2- Call Duration and Wait Times, 3- Call Resolution and Customer Satisfaction, 4- Agent Performance

38.         Are there options for setting up customized call flows and call routing rules in cloud telephony?

Ans- Yes, cloud telephony systems typically provide options for setting up customized call flows and call routing rules. These features allow businesses to design and implement specific call handling processes based on their unique requirements. Here are some common capabilities: 1- Interactive Voice Response (IVR), 2- Call Routing Rules, 3-Skills-based Routing. 

39.         Can cloud telephony support multi-channel communication, such as voice, SMS, and chat, in an integrated solution?

Ans- Yes, cloud telephony can support multi-channel communication, including voice, SMS, and chat, in an integrated solution. Cloud telephony platforms often provide a range of communication channels that can be seamlessly integrated into a unified system. This allows businesses to manage and track interactions across different channels from a single platform.

40.         Is there an option of a sticky agent available ?

Ans- Yes, there is an option for a sticky agent available in some cloud telephony systems. A sticky agent refers to a routing strategy where a specific agent is assigned to handle multiple interactions with the same customer, ensuring continuity and personalized support. This can be beneficial for complex or ongoing customer inquiries that require a dedicated agent.

41.         Can we track the DTMF inputs for inbound and outbound calls?

Ans- Yes, cloud telephony systems can track DTMF (Dual-tone Multi-frequency) inputs for both inbound and outbound calls. DTMF is the signal generated by pressing the buttons on a telephone keypad, and it is commonly used for interactive voice response (IVR) systems.

42.         Can IVR play different offers to different caller bases on segmentation?

Ans- Yes, IVR systems can play different offers to different caller bases based on segmentation. By identifying callers based on various criteria such as phone number, caller ID, or responses to specific prompts, IVR systems can route callers to different menus or play specific offers tailored to their segment. This allows businesses to provide personalized offers and information to different customer groups, enhancing the customer experience and increasing the chances of conversion.

43.         What number will be displayed if I do outcalling from kit19 ?

Ans- A virtual number will be displayed to the customer during the call from kit19.

44.         What number will my internal team see when they receive a call from IVR?

Ans- Customer Support number will be visible at the time of IVR call.

45.         Is there an option to make an agent off duty in the software ?

Ans- Yes, there is an option to make an agent off duty in the software. This feature allows agents to indicate that they are not available or not actively taking customer chats/calls. By setting an agent as off duty, the software will prevent new chats/call from being assigned to that agent, ensuring that they are not interrupted or overwhelmed with incoming customer inquiries. This can be useful when agents are on break, attending meetings, or outside their working hours.

 

46.         Can we change the department of a user ?

Ans- Yes, it is possible to change the department of a user. By updating the user’s profile or account settings, you can modify the department associated with their account. This can be useful when a user’s role or responsibilities change within an organization, and their support needs align more closely with a different department. 

47.         Can a user be allowed to be in two groups ?

Ans- Yes, a user can be allowed to be in two groups. This can be useful when a user’s responsibilities or access privileges span across multiple departments or teams within an organization. By assigning a user to multiple groups, they can have access to the features, permissions, and resources associated with each group. However, the specific implementation and capabilities may depend on the software or platform being used. 

48.         What is Loop in IVR ?

Ans- In an Interactive Voice Response (IVR) system, a loop refers to a sequence of actions or prompts that are repeated until a certain condition is met. It allows the IVR system to provide a continuous flow of options or information to the caller until they make a selection or reach a desired outcome. Loops are commonly used in IVR menus or prompts to guide callers through a series of choices or provide repetitive information until a specific response or input is received. The purpose of a loop is to ensure that callers have multiple opportunities to navigate the IVR system and find the information or service they are seeking.

49.         What code do I need to dial from my phone to stop forwarding?

Ans- To stop call forwarding from your phone, the specific code may vary depending on your service provider and country. However, a common code to disable call forwarding is *73 or #73. You can try dialing either of these codes on your phone to stop call forwarding. 

50.         Can we block some numbers from getting calls connected to IVR?

Ans- Yes, it is possible to block certain numbers from getting calls connected to the IVR (Interactive Voice Response) system. The specific method to block numbers can vary depending on the IVR system or service provider you are using.

51.         What is text to speech ?

Ans- Text-to-speech (TTS) is a technology that converts written text into spoken words. It allows users to listen to the content instead of reading it. TTS systems use algorithms and synthetic voices to generate human-like speech. This technology has applications in accessibility for visually impaired individuals, language learning, audiobook production, voice assistants, and more. TTS can be implemented through software or online services, enabling users to convert written text into spoken audio in real-time or as pre-recorded files.

52.         What is dynamic text to speech ?

Ans- Dynamic text-to-speech refers to the ability to generate speech in real-time using a computer program or system. It allows for the conversion of dynamic or changing text into spoken words on the fly. This technology is often used in applications like voice assistants, navigation systems, and audio feedback in various devices. With dynamic text-to-speech, the synthesized speech can adapt to different inputs and contexts, providing a more interactive and personalized experience for users.

53.         Is multilingual voice supported in Kit19 IVR?

Ans- Yes, multilingual voice support is available in Kit19 IVR. It allows you to provide voice prompts and responses in multiple languages to cater to a diverse user base. This feature enables you to create a more personalized and localized experience for your callers, enhancing their interaction with the IVR system.

54.         Can bifurcate the call based on the input provided by the client?

Ans- Yes, in Kit19, you can bifurcate or route the call based on the input provided by the client. By analyzing and understanding the client’s input, you can implement logic and decision-making processes to direct the call to the appropriate department, agent, or action within the IVR system.

55.         Can we send a welcome message or whatsapp to the caller ?

Ans- Yes, we can send a welcome message or WhatsApp message to the caller.  You would need to integrate your communication platform or CRM system with Kit19 IVR to enable sending welcome messages or WhatsApp messages to callers. The specific implementation details would depend on your communication platform and the capabilities of Kit19 IVR.

56.         Does kit19 support parallel ringing or sequence ?

Ans- Yes, Kit19 supports both parallel ringing and sequence for call routing. Parallel ringing allows multiple agents or departments to be simultaneously alerted about an incoming call, and the first available agent can answer it. Sequence routing, on the other hand, routes the call to a predefined list of agents or departments in a sequential order until it is answered. This allows for efficient call distribution and ensures that calls are handled promptly.

57.         What is music on hold ?

Ans- Music on hold is a feature that plays recorded music or audio to callers while they are waiting on hold during a phone call. It is a way to keep callers engaged and entertained while they wait for an available agent to assist them. Music on hold can help improve the caller’s experience by reducing perceived wait times and providing a more pleasant waiting environment.

58.         How many levels of IVR can I set ?

Ans- The number of levels you can set depends on the specific IVR system you are using and its configuration. Some IVR systems may have limitations on the number of levels, while others may allow for more complex and nested menu structures. It’s best to consult the documentation or support resources for your specific IVR system to determine the number of levels it supports.

 

 

Roles & Rights

 

Q1. What are roles and rights in Kit19, and why are they important?

   Ans – Roles and rights in Kit19 refer to the permissions and access levels assigned to different users within the Kit19 platform. These roles determine what actions and functionalities each user can perform, ensuring proper control and security within the system.

Roles are important in Kit19 for several reasons:

1. Access Control: Roles define the level of access and permissions granted to users. Different roles have different levels of access to features, data, and functionalities within the platform. This helps ensure that users can only perform actions that are relevant to their responsibilities and prevents unauthorized access to sensitive information.
2. Security: By assigning specific roles and rights, Kit19 can enforce security measures and restrict certain actions to authorized individuals. This helps protect data integrity, prevent unauthorized changes, and maintain the overall security of the platform.
3. Workflow Management: Roles help in defining and organizing the workflow within Kit19. Different roles may have specific responsibilities and tasks assigned to them. By assigning roles, organizations can streamline their processes, ensure accountability, and maintain efficient collaboration among team members.
4. Compliance: Roles and rights also play a crucial role in ensuring compliance with regulatory requirements and internal policies. By assigning appropriate roles and permissions, organizations can enforce data privacy and security measures, adhere to industry regulations, and maintain audit trails of user actions.

 

Q2. How does Kit19 handle user roles and permissions?

  Ans  Kit19 typically handle user roles and permissions through an administrative interface. Here’s a general overview of how user roles and permissions are managed in such platforms:

1. User Roles: Kit19 allows administrators to define different roles based on the responsibilities and access levels required by users. Common roles may include administrators, managers, agents, or specific department roles.
2. Permissions: Each role is assigned a set of permissions that determine what actions and functionalities users with that role can perform. These permissions can include creating and managing chatbots, accessing specific folders or documents, editing content, viewing analytics, and more.
3. Role Assignment: Administrators can assign roles to individual users or groups of users. This ensures that users have the appropriate level of access and functionality based on their job requirements.
4. Role-Based Access Control: With role-based access control (RBAC), Kit19 ensures that users can only access the features and information that they are authorized to view and modify. RBAC helps maintain security and data integrity within the platform.
5. Customization: Some platforms, like Kit19, may provide the flexibility to customize roles and permissions based on specific business needs. This allows organizations to tailor access levels and permissions to match their unique requirements.

 

Q3. Can Kit19 support multiple user roles with different levels of access?

    Ans Yes, Kit19 can support multiple user roles with different levels of access. This allows organizations to define and manage user permissions based on their roles and responsibilities within the platform. With Kit19, administrators can assign specific roles to users and customize the permissions associated with each role.

Q4. What are some common user roles in Kit19?

  Ans  In Kit19, some common user roles include:

Administrator: Administrators have full control and access to all features and functionalities within the Kit19 platform. They can manage user roles, permissions, and settings, as well as configure and customize the platform according to the organization’s needs.

1.    Manager: Managers typically have elevated permissions and access to specific features within Kit19. They can oversee and manage teams, assign tasks, monitor performance, and generate reports. Managers may have more restricted access compared to administrators.

2.    Agent: Agents are the primary users who interact with customers or users through the Kit19 platform. They handle customer inquiries, provide support, and assist with various tasks. Agents may have access to specific features and tools necessary for their customer support roles.

3.    Analyst: Analysts have access to data analytics and reporting features in Kit19. They can generate reports, analyze data trends, and gain insights into customer interactions and performance metrics. Analysts play a crucial role in evaluating and improving customer support processes.

4.    Developer: Developers are responsible for customizing and integrating Kit19 into the organization’s systems and applications. They have advanced technical knowledge and access to developer tools and APIs to create custom solutions and workflows.

 

Q5. How does Kit19 manage user authentication and user account creation?

Ans As an AI assistant, I don’t have access to the specific details of how Kit19 manages user authentication and user account creation. However, in general, cloud-based platforms like Kit19 typically handle user authentication and account creation through a combination of methods, including:

1. User Registration: Kit19 allows users to create an account by providing their personal information, such as name, email address, and password. The registration process may involve verifying the email address to ensure the user’s identity.
2. User Authentication: Once registered, users can authenticate themselves to access their Kit19 accounts. This authentication process typically involves providing a valid username/email and password combination. Kit19 may also support additional authentication methods, such as two-factor authentication (2FA) for enhanced security.
3. User Account Management: Kit19 provides users with the ability to manage their accounts, including updating personal information, changing passwords, and managing account settings.
4. Password Security: Kit19 likely implements security measures to protect user passwords, such as password hashing and encryption, to ensure that user credentials are stored securely.
5. Single Sign-On (SSO): Kit19 may support SSO integration, allowing users to log in to their accounts using their existing credentials from other trusted identity providers, such as Google or Microsoft.

 

Q6. Are there options for customizing user roles and permissions in Kit19?

Ans  Yes, Kit19 provides options for customizing user roles and permissions. Administrators can define and manage user roles within the platform, allowing for granular control over user access and permissions. 

 

Q7. Can Kit19 provide granular control over user access to specific features or data?

Q8. How does Kit19 handle role-based navigation and menu options?

Ans In Kit19, it is likely that the navigation and menu options available to users are determined by their assigned roles and permissions. Different roles may have access to different sections of the platform and specific menu options based on their responsibilities and the level of access granted to them.

 

Q9. Are there options for assigning and managing user roles in bulk?

Ans Yes, there are options for assigning and managing user roles in bulk. You can manage user roles efficiently by utilizing the User Management feature. This feature allows you to assign roles to multiple users simultaneously, saving you time and effort. Additionally, you can easily update and modify user roles as needed. For more detailed information on how to assign and manage user roles in bulk.

Q10. Can Kit19 provide an audit trail or logs for user actions?

Ans Yes, Kit19 may provide an audit trail or logs for user actions. An audit trail or logs feature allows administrators to track and monitor user actions within the Kit19 platform. This can include activities such as user logins, changes to user roles or permissions, creation or modification of chatbots or conversations, and other relevant actions.

 

Q11. How does Kit19 handle user role hierarchy?

Ans In user management systems like Kit19, user role hierarchy is typically managed through a predefined structure where roles are organized in a hierarchical manner. This hierarchy allows for the establishment of different levels of access and permissions within the system.

The user role hierarchy determines the level of authority and access that each role has. Roles higher in the hierarchy usually have broader access and more permissions, while roles lower in the hierarchy have more limited access and permissions.

 

Q12. Are there options for setting up custom user roles with specific permissions in Kit19?

Ans Yes, Kit19 may provide options for setting up custom user roles with specific permissions. This allows administrators to define and customize user roles according to their organization’s specific requirements.

 

Q13. Are there options for setting up user roles based on department or organizational structure?

Ans Yes, Kit19 may provide options for setting up user roles based on department or organizational structure. This allows administrators to assign roles to users based on their department or position within the organization.

By setting up user roles based on department or organizational structure, administrators can define different levels of access and permissions for users in different departments or roles. This helps ensure that users have appropriate access to the features and functionalities they need to perform their specific tasks.

 

Q14. How does Kit19 handle user role-based reporting and analytics?

Ans In Kit19, user role-based reporting and analytics allow administrators to define and customize the reporting and analytics capabilities for different user roles within the system. This means that users with different roles will have access to different types of reports and analytics based on their permissions and responsibilities.

For example, an administrator role might have access to comprehensive reports and analytics that provide insights into overall system performance, user activity, and bot interactions. On the other hand, a manager role might have access to more specific reports and analytics related to their team’s performance and bot interactions within their department.

By implementing user role-based reporting and analytics, Kit19 enables administrators to control and manage the level of visibility and access to data for different user roles. This helps ensure that users have the necessary information and insights to perform their roles effectively while maintaining data security and privacy.

It’s important to note that the specific features and functionalities for user role-based reporting and analytics may vary based on the configuration and customization options provided by Kit19. For detailed information on how Kit19 handles user role-based reporting and analytics, it’s recommended to refer to the official documentation or contact Kit19 support.

 

Q15. Are there options for assigning user roles based on geographic locations or branches?

Ans  Assigning user roles based on geographic locations or branches is a common practice in user management systems. It allows administrators to define user roles and permissions specific to different locations or branches within an organization.

By assigning user roles based on geographic locations or branches, administrators can ensure that users have appropriate access and permissions based on their specific location or branch-related responsibilities. This helps maintain security, control, and efficient management of user access within the organization.

However, it’s important to note that the availability and specific implementation of assigning user roles based on geographic locations or branches may vary depending on the features and customization options provided by Kit19. For detailed information on how Kit19 handles user roles based on geographic locations or branches, I recommend referring to the official documentation or contacting Kit19 support.

 

Q16. How does Kit19 handle user role-based data encryption or data security measures?

Ans In Kit19, user role-based data encryption and data security measures are crucial for ensuring the protection and privacy of user data. While I don’t have access to specific information about Kit19’s features, I can provide you with some general insights on how user role-based data encryption and security measures are typically implemented.

 

Q17. Are there options for setting up user roles for support teams in Kit19?

Ans Yes, Kit19 typically provides options for setting up user roles for support teams. User roles help define the permissions and access levels that different team members have within the Kit19 system. This allows administrators to control and manage the actions and functionalities that each user can perform.

By setting up user roles in Kit19, support teams can have different levels of access and responsibilities based on their roles. For example, administrators may have full access to all features and functionalities, while agents or support representatives may have access to specific modules or functionalities required for their support tasks.

 

Q18. Can Kit19 provide options for multi-tenancy with separate user roles and permissions for each tenant?

Ans  Kit19 may provide options to create separate user roles and permissions for each tenant. This means that administrators can define different sets of user roles and assign them to specific tenants or organizations. Each tenant can have its own set of users with distinct roles and permissions tailored to their specific needs.

With multi-tenancy, administrators can manage user access, data segregation, and security on a per-tenant basis. This ensures that each tenant has control over their own data and can configure user roles and permissions according to their requirements.

 

Q19. How does Kit19 handle user role-based email notifications or communication preferences?

Ans  Kit19, offer features to manage user communication preferences and email notifications based on user roles. These features typically allow administrators or users to customize their notification settings, such as choosing the types of notifications they want to receive, setting the frequency of notifications, and specifying the preferred communication channels (including email).

To get detailed information on how Kit19 handles user role-based email notifications or communication preferences, I recommend referring to the official Kit19 documentation or reaching out to their support team. They will be able to provide you with accurate and up-to-date information about the specific features and options available in Kit19 for managing user communication preferences.

 

Q20. Are there options for setting up user roles for administrators or super-users in Kit19?

Ans Yes, Kit19 typically provides options for setting up user roles for administrators or super-users. These roles are designed to have elevated permissions and access levels within the Kit19 system, allowing them to manage and configure the platform according to the organization’s needs.

Q21. Can Kit19 support role-based access control for different modules or sections of the application?

Ans Yes, Kit19 can support role-based access control for different modules or sections of the application. Role-based access control (RBAC) is a common security mechanism that allows administrators to define different roles with specific permissions and access levels within an application.

 

Q22. How does Kit19 handle user role-based data export or data sharing permissions?

Ans To get accurate and up-to-date information on how Kit19 handles user role-based data export or data sharing permissions, I recommend referring to the official Kit19 documentation or reaching out to their support team. They will be able to provide you with the specific details and guidance you need regarding data export and sharing permissions based on user roles in Kit19.

Q23. Can Kit19 provide options for role-based access control for specific actions or operations within the application?

Ans Yes, Kit19 can provide options for role-based access control for specific actions or operations within the application. Role-based access control (RBAC) allows administrators to define roles with specific permissions and access levels, granting or restricting users’ ability to perform certain actions or operations.

 

Q24. How does Kit19 handle user role-based data retention and data deletion policies?

Ans Kit19 handles user role-based data retention and data deletion policies. To get accurate information on this topic, I recommend referring to the official Kit19 documentation or reaching out to their support team. They will be able to provide you with the specific details and guidance you need regarding user role-based data retention and data deletion policies in Kit19.

 

 

Q25. Can Kit19 support the delegation of user roles and permissions to other users or administrators?

Ans Kit19 supports the delegation of user roles and permissions to other users or administrators. By assigning different roles to users, administrators can control the level of access and permissions each user has within the Kit19 platform.

Roles can be defined based on the specific needs and responsibilities of users. For example, there can be roles such as “administrator,” “manager,” or “agent,” each with different levels of access and permissions.

 

Q26. Are there options for setting up user roles for marketing or sales teams in Kit19?

Ans  Kit19 provides options for setting up user roles for marketing or sales teams. By assigning different roles to users, administrators can control the level of access and permissions each user has within the Kit19 platform.

Roles can be defined based on the specific needs and responsibilities of users in marketing or sales teams. For example, there can be roles such as “marketing manager,” “sales representative,” or “team lead,” each with different levels of access and permissions.

 

Q27. Can Kit19 provide options for user role-based customization or personalization of the user interface?

Ans Kit19 provides options for user role-based customization or personalization of the user interface. With Kit19, you can tailor the appearance, behavior, and overall user experience of the widget to align with your specific requirements and branding.

The customization options for the widget include:

• Header: You can change the layout of the header (left or center), add your business logo, customize the color, title, and subtitle.
• Chat: You can adjust the message size (chat bubble size) and the background color of the chat.
• Bot: You can customize the initial messages, message background color, bot avatar, and bot color.
• Human: You can define suggested questions and customize the message background color.
• Composer: You can set a placeholder message, choose a send button icon, and in premium and advanced plans, you can remove Cody branding.
• Launcher: You can customize the size, screen position, background color (floating button color), icon, and close icon.

 

Q28. How does Kit19 handle user role-based access to customer data or sensitive information?

Ans Kit19 provides options for user role-based access to customer data or sensitive information. Administrators can define different roles and assign them to users, allowing for granular control over access permissions.

With user role-based access control, administrators can determine which users have access to specific customer data or sensitive information. This ensures that only authorized individuals can view or interact with the data.

By assigning roles to users, administrators can control the level of access each user has within the Kit19 platform. For example, there can be roles such as “administrator,” “manager,” or “agent,” each with different levels of access and permissions.

 

 

 

 

 

General

1. What is kit19 ?

 2. What is the difference between cloud based software and offline software ?

 3. Are there any Limitations of Data Storage ?

 6. Can you manage the KIT19 Panel on My Server ?

 8. Google Drive is also cloud based so why use KIT19 ?

 10. How to compare KIT19 with other CRM software ?

 18.  Kit19  is a web application or mobile application ?

 27.  Can you provide training for all the modules ?

 29.  Is there any work from home option ?

 30.  How many people can use this software ?

 31.  Can you provide me with some references of the same fields ?

 36.  Your software is too costly so why do I prefer you ?

 38.  I don’t have a laptop or computer so how can I operate all the functions?

 39.  How many clients are using this software?

 40.  If I am using zoho software then why did I switch  to your software?

 41.  Are there 24×7 services available?

 43.  Will you provide us leads?

 44.  How can your software increase my business sales?

 55.  Can I pay on a monthly basis also.?

 57.  How can We track and analyze Business ROI?

 59.  What are the benefits of E-commerce?

 60.  Is kit19 customizable software as per customer need?

 62.  Can We manage digital marketing on our own or kit19 will help us ?

 63.  Can we track Marketing ROI ?

68.  How can we reduce infrastructure cost ?

76.  How can we believe that after paying you will serve what you committed ?

77. Why is renewal the same while investment is one time ?

80.  Is your software customisable and which section/tool/ can be customized ?

86. Can we use crm & other kit19 services from mobile ?

87. Your SMS rate is too high. Do other companies give me much less price ?

88. Why do we opt for the Kit19 service ?

89. I am running And promoting My Business on all social Media Platforms so should i go with KIT19 ?

90. What is the surety of your post sales services if I opt KIT19 Subscription ?

93. What will be the renewal cost from next year ? Will it be the same or will they get a discounted price ?

94. If I opt for your subscription, is it mandatory to refill consumable items such as SMS / Mail / Voice from you only ?

95. How is kit19 software better than or different from other crm, ERP systems and softwares?

96. Why do I believe in your company that my investment is in the right software ?

98. I am using all types of features from another. What is new in Kit19.?

99. How can I believe in you and pay for a year? Can you provide me with a trial period for a month.? Can I pay on a monthly basis also.?

 

102. Do you have any other customers in the same business which you have provided this software and they are using ?

103. Do you have a video of the demo ? If you have, then send it to me ?

104. Show me the same business domain client’s business before kit19 and after kit19 ?

 

108. Why is your software so cheap ?

109. Is your software customisable and which section/tool/ can be customized ?

 

112. How can my customer give me a payment? Is there any payment gateway ?

113. How can I track my staff when I am on tour ?

114. Is this software only useful for selected industries only?

 

115. How does this software automate my sales?

116. How will I grow my business using this software?

117. I am into the service industry, how is this software helpful for me?

118. What modification can I do in this software?

 

119. I don’t have a computer/laptop. How can I enter my leads(walkin customers) details in it, how is it possible? 

130.   How secure is my data?

133.   If the subscription period of a client has been finished then how can he access his database?

 

IVR services

What is the role of IVR (Interactive Voice Response) services in the Kit19 model?

How do IVR services enhance customer experience and streamline business processes in Kit19 applications?

What are the key benefits of integrating IVR services into Kit19 solutions for businesses?

How does IVR in Kit19 enable personalized and automated customer interactions?

How does IVR in Kit19 improve self-service options and reduce customer support costs?

Can you provide examples of Kit19 applications that have successfully integrated IVR services?

How does IVR in Kit19 support multi-channel communication and omnichannel customer experience?

What security measures should Kit19 providers implement to protect sensitive customer data in IVR services?

How can IVR in Kit19 contribute to increased efficiency, productivity, and scalability for businesses?

Business Intelligence

 

How does the Kit19 model facilitate the implementation of business intelligence (BI) solutions?

What are the advantages of leveraging Kit19 for business intelligence compared to traditional on-premises solutions?

How does business intelligence in Kit19 enable organizations to access and analyze data in real-time?

What are the key features and functionalities of BI tools within the Kit19 environment?

How does Kit19-based business intelligence support scalability and flexibility for growing organizations?

What are the considerations for data integration and interoperability when using BI in the Kit19 model?

How does Kit19-based business intelligence ensure data security and compliance with privacy regulations?

How does Kit19-based business intelligence contribute to collaborative decision-making and cross-functional data sharing within organizations?

 

Some common terms(No Answers Required)

 

Cloud Telephony

 

Maintaining a PBX (private branch exchange), the internal phone network to switch calls within an enterprise, is no easy task. But more importantly, in this internet-driven communication era, it is also an ancient practice — something like working your way through the early public exchanges that made trunk calls happen by manual switching.

The amount of resources in terms of workforce, equipment, space and maintenance that goes into handling these switching frameworks should be 

deterrent enough, and we’re not even getting into its inability to scale or accommodate new features.

Cloud telephony, which offers telephony services on a cloud-based platform, might be the future of business communications. It is naturally scalable, organized and houses enhanced features such as customization and analytics, helping businesses perform better while also being cost-efficient when compared to legacy PBX.

Keep telephony simple

One of the lesser spoken USPs of Clouds-based services is the abstraction it provides.

Take the standard offerings popular over Cloud –  Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS); these are still the main paradigms in Cloud-based services, and all they have to offer are just the essential services, without entangling users in the background technicalities. The term cloud in Cloud computing also serves as a good metaphor to the abstraction it does – as the clouds conceal the universe beyond them, Cloud computing hides the universe of technicalities that might not be relevant to the customer.

If, for example, your business model thrives on animation and design, investing your resources in setting up adequate storage, and processing infrastructure that scales with your requirement, while might be worth aspiring for, it certainly is a digression and an added burden to your goals.

Come for the harvest

But with the abstractions provided by Cloud-based services, enterprises can be provided with the services that meet their requirement, without the detour of setting up the infrastructure explicitly, or getting bogged down in maintaining the infrastructure.

Come Cloud telephony, and one of the most promising nexus of the Cloud era is now (technically for a few years already) alive and happening.

Abstracting away the legacy telephony switching infrastructure, Cloud telephony leaves behind mainly the end point devices. That is, enterprises no longer have to work with physical PBXes, to get their call extensions, call centers or other imperative telephony features. These can be now configured and easily customized in what would appear to enterprises as a virtual PBX. These virtual PBX’es are in essence, hosted and maintained by the Cloud telephony provider.

Beyond simply abstracting the hassles of infrastructure maintenance, Cloud telephony has tremendous potential to usher in new dimensions to enterprise telephony.

Enhancing telephony possibilities

By integrating telephony with Cloud, best of the features from internet-based technologies can be made available for telephony. Here’s how:

1) Scalability. While scalability is innate to other Cloud-based services, it applies well even for the telephony services. If the requirement for a growing company with an increasing workforce is to scale its telephony, it is easily accomplished with Cloud telephony. On the other hand, scaling down infrastructure does not leave redundant hardware with recurring cost in terms of on-site space and maintenance for enterprises.

Either direction of scaling, Cloud telephony is dynamic and eases burden on enterprises.

2) It’s mobile: Apart from abstraction and scalability, another attractive feature offered by Cloud telephony is the ability to connect geographically distributed users to the same virtual PBX. This implies that users can connect to the same PBX (virtual in this case) when working from home, or traveling, without having to remain within the office premises. Needless to say this is a superior advantage when compared to legacy PBX-based telephony.

3) It helps you analyze data: Cloud infrastructure is not merely some infrastructure that can be accessed over the Internet. The data, when garnered on such Cloud infrastructure, can be analyzed to extract useful statistics in real time, based on multiple criteria. These statistics can be empowering to enterprises.

4) It’s easily accessible: With pervasive use of smartphones, tablets and other computing environments, users can add these end equipment to the Cloud telephony system, allowing multi-modal access.

Most of the Cloud telephony services are available on subscription basis, and the cost factor also takes a plunge when compared to setting up and maintaining legacy telephony infrastructure.

Cloud telephony appears to offer the best of both –  the Cloud and telephony worlds. With easy scalability and a rich set of possibilities, it has all the potential to become the norm for enterprises that take their business communications seriously.

 

Google ads :-

 

What is Google Ads?                         

 

Google Ads (formerly Google AdWords and Google AdWords Express) is an online advertising solution that businesses use to promote their products and services on Google Search, YouTube and other sites across the web. Google Ads also allows advertisers to choose specific goals for their ads, like driving phone calls or website visits. With a Google Ads account, advertisers can customize their budgets and targeting, and start or stop their ads at any time.         

 

How does Google Ads work?                         

Google Ads works by displaying your ad when people search online for the   products and services you offer. By leveraging smart technology, Google Ads helps get your ads in front of potential customers at just the moment they’re ready to take action.

1. You start by selecting your goal, like getting more visitors to your website or more phone calls to your business.
2. Next you select the geographic area where your ad should be shown. It can be a small radius around your business or much broader, like cities, counties or entire countries.
3. Finally, you’ll craft your ad and set your monthly budget cap.

Once your ad is approved, it can appear whenever users in your target area search for a product or service like yours. You only pay when users engage with your ad, like clicking your ad or calling your business.    

 

What are the different types of Google Ads?                         

 

there are three basic types of Google Ads:

• Search Network campaigns – usually text form, these ads can show on Google Search results pages when someone searches for a product or service that’s similar to yours
• Display Network campaigns – usually image form, these ads appear on websites or apps that your customers visit
• Video campaigns – usually 6 or 15 second videos, these ads show right before or during YouTube content              

What is CPC (Cost Per Click) or PPC (Pay Per Click) Advertising?                         

CPC (Cost Per Click) or PPC (Pay Per Click) means you only pay for an ad if someone clicks on it.

Other advertising models include:

• Cost Per Impression, where you pay based on how many times your ad was shown (not clicked)
• Cost Per Engagement, where you pay when a user completes a predefined engagement (like watching your video ad)                           

How much does Google Ads cost?                         

Your Google Ads cost is determined by your budget settings. Google Ads can work with almost any budget. You’re only charged when users interact with your ad, like clicking to visit your website or to call your business. With Google Ads, there is no minimum spend requirement, and no required contract length – you can stop your ads anytime. The cost of a click or call can vary based on a few factors        

Product Modules Introduction

1. Enquiry :- An enquiry is an information request that was received from a potential customer. The customer can seek information about a service or product that is being offered for a certain amount of charge.
2. Lead :- A lead is a person or business that might eventually become a client of yours. 
3. Conversion : Conversion are those Clients which have been enrolled for any of the services you deal in as an existing customer.
4. List :  Used for segregation of data at time of campaign. Filtration of depending of history, profile or buying capacity
5. Task : It’s a function through which you may set your required tasks as a module which has to be followed by every required member of your business.
6. Appointment : It’s a process to update a reminder for a meeting date and time given by the client.
7. Lead activity : This function  helps to have a deep look and segment your customers as on behalf of their behavior and their history of actions performed.
8. Click to Call : This function helps to have business communication just via a single click. 
9. Event bases campaign : This function is used to set an instant automated campaigning on each and every action performed as on behalf of their instructions.
10. Schedule bases campaign : This function is used to set a schedule of your campaigns as on behalf of your scheduled date and time instructions.
11. SMS Template : It’s a predefined set of “Information” pre designed as on behalf of text or images which has to be delivered as on behalf of your instruction via SMS.
12. Mail Template : It’s a predefined set of “Information” pre designed as on behalf of text or images which has to be delivered as on behalf of your instruction via Email.
13. Group of Template :- is used for sending different template every time a campaign’s run
14. Landing page :- In digital marketing, a landing page is a standalone web page, created only for marketing and advertising purposes. It’s that place where a visitor “lands” after they click on a link in an email, or ads from Google, Bing, YouTube, Facebook, Instagram, Twitter, or any other search engine
15. Webform : A single tool to automate all your business inputs which will organize and scale your business.
16. Cloud telephony : You may do voice marketing and may maintain the clients via satisfactory servicing with their detailed records.
17. Support ticket management : You may manage all the post sales services with this “Ticket Management”. All the concerns of clients may get resolved on just a single call/mail/sms. Proper escalation metrics will be followed till every level of management.
18. Google dword : Google’s advertising system in which advertisers bid on certain keywords in order for their clickable ads to appear in Google’s search results. And leads are directly stored in kit19.
19. Facebook Marketing :- Facebook marketing is a medium to attract your customer to your content  depending on the criteria set by you , and all leads will be stored in our panel.
20. Youtube marketing :- YouTube allows marketers to present unique content that’s easy for viewers to consume and share and leads generated are stored in kit19.
21. Facebook Integration : It’s a function through which you may pick the information shared by a client to connect with you on your Facebook post. 
22. B2B Integration : This feature will set a predefined instruction through which all the leads generated from any of the B2B sources you are linked with will be automatically captured on a single platform.
23. SMS campaign with tracking :  This is a Unique feature through which you may track those clients who have shown interest in your sms promotions so that you may take calls from your side too.
24. SMS campaign with insta connect. :- Instantly connect to user who has open your sms via call, and increase your ROI
25. Voice campaign : You may directly play your voice as a recording to your target audiences and if they have shown interest then they may connect you back automatically.

 

10 Reasons why opting for technology is the best bet for businesses :-

1. Investment in technology never goes wrong. By managing things automatically, it reduces a lot of repetitive work, minimizes errors and your stress.
2. It is proven that the returns on technology in an year are at least 10 times
3. Technology provides speed to your business. Growth acquired in 3 years can be achieved in a single year by using technology correctly
4. Technology makes businesses risk free. It reduces dependability from people and even the owners so they could concentrate on other things freely       
5. Technology expands horizons for businesses and increases their reach to customers which they wouldn’t have otherwise acquired
6. Businesses using technology have made customers and employees happier by making things easier for them while building a brand loyalty
7. Even if you invest only a fraction of the investment in online technology as compared to the offline sales or marketing , you’d find the returns on online technology much higher than offline
8. Replacing even as little as 1/4th of your cost on a single manpower monthly on technology can bring in unbelievable results. Technology never misses tasks, it never lies
9. Technology makes businesses more scalable at any given time
10. On one hand, technology reduces cost and on another it makes processes and people more efficient

How can a KIT19 system help real estate agents streamline their client communication and follow-up processes?

    Automated Communication: KIT19 can automate routine communication tasks, such as sending emails, texts, or updates to clients. This ensures that clients receive timely information without the agent having to manually send messages, saving time and reducing the risk of forgetting to follow up.

    Lead Management: The system can track and manage leads effectively. It can collect and organize lead information from various sources, such as websites, social media, and open house sign-ups, allowing agents to prioritize their efforts and respond promptly to potential clients.

    Personalized Messaging: KIT19 can use client data to personalize messages and communications. This enhances the client experience by sending tailored recommendations, property listings, or follow-up messages that are relevant to each client’s preferences and needs.

    Appointment Scheduling: Real estate agents often spend a significant amount of time scheduling appointments. A KIT19 system can offer automated scheduling tools that allow clients to book appointments online based on the agent’s availability, reducing back-and-forth communication.

    Task and Reminder Management: Agents can set up reminders and tasks within the system to ensure they follow up with clients at the right times. This helps agents stay organized and ensures that no leads or clients fall through the cracks.

    Analytics and Insights: KIT19 can provide data analytics and insights into client interactions and communication effectiveness. Agents can use these insights to refine their communication strategies and improve their follow-up processes over time.

    Integration with CRM: Many real estate agents use Customer Relationship Management (CRM) systems. KIT19 can integrate with these systems to ensure that client communication and interactions are seamlessly recorded in the CRM for future reference.

    Chatbots and AI Assistance: Some KIT19 systems may incorporate chatbots and artificial intelligence to answer common client questions, provide property information, and offer assistance outside of regular business hours. This ensures clients receive prompt responses even when the agent is unavailable.

    Feedback Collection: The system can facilitate the collection of client feedback and reviews. This information can be invaluable for agents to improve their services and reputation.

In summary, a KIT19 system can be a powerful tool for real estate agents to enhance their client communication and follow-up processes, leading to improved efficiency, better client relationships, and potentially higher sales and referrals.


2) What are the key features and functionalities that a real estate KIT19 should offer to effectively manage leads and contacts?

    Lead Capture and Integration: The ability to capture leads from multiple sources, such as websites, social media, and third-party lead generation platforms. It should also seamlessly integrate with these sources to import lead data.

    Contact Database: A central database to store and organize leads and contacts, allowing for easy searching, sorting, and categorization. It should support custom fields to capture specific information about each lead.

    Lead Scoring and Prioritization: A lead scoring system to rank leads based on their potential, such as readiness to buy, budget, and engagement level. This helps agents focus their efforts on high-priority leads.

    Automated Lead Assignment: The ability to automatically assign leads to specific agents or teams based on predefined criteria, ensuring leads are promptly distributed and managed.

    Communication Tools: Integrated communication tools, including email, SMS, and calling, to initiate and track interactions with leads and contacts. Email templates and drip campaigns can help automate communication.

    Appointment Scheduling: Tools for scheduling appointments and property viewings with leads, with the ability to sync with agents’ calendars and send reminders to both leads and agents.

    Task and Reminder Management: Task lists and reminder notifications to help agents follow up with leads and contacts at appropriate times, ensuring no opportunities are missed.

    Lead Nurturing Campaigns: The ability to create and automate lead nurturing campaigns that deliver relevant content and property listings to leads over time, helping to build engagement and trust.

    Analytics and Reporting: Robust analytics and reporting capabilities to track the performance of lead generation efforts, lead conversion rates, and agent productivity. This data can inform decision-making and strategy adjustments.

    Mobile Accessibility: Access to the system via mobile apps, enabling agents to manage leads and contacts while on the go, respond quickly to inquiries, and access critical information from the field.

    Integration with CRM: Seamless integration with Customer Relationship Management (CRM) systems to ensure all lead and contact data is synchronized and available for broader client management.

    Lead Source Tracking: The ability to track the sources of leads, allowing agents to identify which marketing channels and campaigns are most effective in generating quality leads.

    Compliance and Data Security: Features to ensure compliance with data protection regulations  and robust data security measures to protect sensitive lead and contact information.

    Customization and Scalability: The ability to customize the system to meet the specific needs of the real estate agency and scale as the business grows.

    AI and Chatbots: Integration of AI-powered chatbots to provide instant responses to common inquiries and engage with leads 24/7.

    Feedback Collection: Tools for collecting feedback from leads and clients to improve services and satisfaction.

3) How does a KIT19 system assist in maintaining a database of property listings and client preferences for more personalized property recommendations?


    Data Collection:
    
        Client Preferences: It can gather client preferences through surveys, client interviews, online forms, and interaction history, capturing information like location preferences, budget, property type (e.g., single-family home, condo), amenities, and specific criteria like the number of bedrooms or bathrooms.

    Data Organization:
        Categorization: The system categorizes property listings based on various attributes like location, price range, property type, and features. It can also categorize clients based on their preferences and buying criteria.
        Client Profiles: Each client is assigned a profile that includes their contact information, historical interactions, and preferences. This allows for easy access to client data.

    Data Analysis:


    Automated Updates:
        Real-Time Updates: The system can provide real-time updates on new property listings that match a client’s preferences. This ensures that clients are aware of fresh opportunities as soon as they become available.

    Communication and Alerts:
        The system can automatically send property recommendations to clients via email or SMS, ensuring they are informed about relevant listings as soon as they hit the market.
        It can also alert agents when new listings match the preferences of their clients, allowing them to proactively reach out with personalized recommendations.

    Feedback Loop:
        The system can collect feedback from clients regarding property recommendations. This feedback helps in fine-tuning the recommendation algorithms and ensuring that clients receive more accurate and relevant suggestions over time.

    Integration with CRM:
        Integration with the agency’s CRM system ensures that client preferences and property interactions are seamlessly recorded, allowing agents to have a holistic view of their clients’ needs and activities.

4) Can you provide examples of how KIT19 analytics and reporting tools benefit real estate professionals in tracking sales performance and market trends?


    Sales Performance Tracking:
        Transaction Volume: Real estate agents can track the number of properties sold over time. Analytics tools can provide a breakdown by agent or team, helping identify high-performing individuals or areas needing improvement.
        Sales Revenue: Agents can monitor their total sales revenue, average sale prices, This data allows for setting income goals and assessing progress toward those goals.

    Lead Conversion Rates:
        Lead Sources: Agents can analyze which lead sources are most effective in converting leads into actual sales. For example, they can determine if leads from online listings, referrals, or open houses are generating the most closed deals.
        Lead Response : Analytics can reveal how quickly agents respond to leads and how this impacts conversion rates. Faster response times often lead to higher conversion rates.

    Client Engagement:
        Communication Metrics: The system can track email open rates, click-through rates, and response rates. Agents can use this data to assess the effectiveness of their email marketing campaigns and adjust their strategies accordingly.
        Client Interaction History: Real estate professionals can review the history of client interactions, including emails, calls, and property viewings. This helps agents understand client behavior and preferences.


        Property Price Trends: Agents can analyze historical property prices in specific neighborhoods or markets. This information can assist in pricing strategies and advising clients on property values.
                
       Marketing Effectiveness:
        Campaign Performance: Real estate professionals can assess the success of marketing campaigns, including online advertising, social media promotions, and print materials. This information informs budget allocation and future campaign planning.
        ROI Analysis: Analytics can calculate the return on investment (ROI) for various marketing efforts, helping agents determine which strategies provide the best results.

    Client Satisfaction:
        Feedback and Reviews: Analytics can track client feedback and online reviews. Agents can use this information to gauge client satisfaction and identify areas for improvement in their services.


5) What role does automation play in a real estate KIT19, and how can it improve efficiency in tasks like email marketing and appointment scheduling?
    

Email Marketing:

        Drip Campaigns: Automation allows agents to set up drip email campaigns that deliver a series of pre-scheduled emails to leads and clients. This ensures a consistent and timely flow of information to nurture leads and maintain engagement.

        Personalization: Automated email marketing systems can personalize messages by including the recipient’s name, property recommendations based on their preferences, and relevant updates. This personalization enhances the client experience and response rates.

        Lead Segmentation: Automation can segment leads based on criteria such as location, budget, or property type. This enables agents to tailor email content to specific segments, increasing the relevance of the information provided.

        Lead Scoring: Automation can assign lead scores based on client interactions with emails. High-scoring leads can trigger automated follow-up emails or notifications to agents, ensuring prompt attention to promising leads.

        Analytics and Reporting: Automated email marketing tools provide insights into open rates, click-through rates, and conversion rates. Agents can use this data to refine their email content and strategies over time.

    Appointment Scheduling:

         Booking: Automation allows real estate agents to offer  booking systems to clients.agent’s can see the availability and schedule property viewings or meetings at their convenience without the need for back-and-forth communication.

        Calendar Integration: Automated scheduling tools can sync with agents’ calendars, preventing double-bookings and ensuring that agents are available when appointments are scheduled.

        Reminder Notifications: Automation can send automated reminders to both agents and clients about upcoming appointments. This reduces the likelihood of no-shows and ensures that agents are prepared for each meeting.

        Rescheduling and Cancellations: Clients can often reschedule or cancel appointments through the automated system, saving time and minimizing disruptions to agents’ schedules.

        Feedback Collection: Automation can include post-appointment surveys to gather feedback from clients, helping agents improve their services and the overall client experience.

    Task and Follow-Up Management:

        Task Automation: Agents can set up automated task lists and reminders within the KIT19 system. This ensures that follow-up tasks are not overlooked and that clients receive timely responses.

        Lead Nurturing: The system can automatically trigger lead nurturing actions based on client behavior. For example, if a lead interacts with a particular property listing, the system can send additional information or schedule a follow-up call.

    Lead Distribution:
        Lead Assignment: Automation can assign leads to specific agents or teams based on predefined criteria, such as location or property type preferences. This streamlines lead distribution and ensures leads are handled promptly.

6) How does a KIT19 system help real estate teams collaborate and share information on property listings and client interactions?

Centralized Database:

    A KIT19 system provides a centralized database where all property and client information are stored. This means that every team member has access to the same up-to-date data, reducing the risk of duplication and inconsistency.

User Access Control:

    Access control features in the system ensure that team members have appropriate permissions based on their roles. For example, administrative staff may have different levels of access than agents or team leaders.

Real-Time Updates:

    Team members can see real-time updates on property  and client interactions. This is especially important when multiple agents are involved with a single client or property transaction.

Collaborative Client Management:

    Real estate teams can collaboratively manage client relationships. Multiple agents can contribute notes, tasks, and interactions related to a specific client, ensuring a comprehensive and consistent approach.

Property Collaboration:

    When multiple agents or teams are involved in selling a property, the KIT19 system can facilitate collaboration by allowing them to share property details, updates, and showing schedules. This ensures that everyone is on the same page.

Document Sharing and Management:

    The system often includes document management features, allowing teams to upload and share important documents related to listings or transactions. This can include contracts, disclosures, and inspection reports.

Task Assignment and Tracking:

    Real estate teams can assign tasks related to client interactions and property listings within the system. Team members can track the progress of these tasks and ensure they are completed in a timely manner.

Communication Logs:

    The system keeps logs of all communications with clients, including emails, calls, and messages. This history is accessible to all team members, ensuring continuity in client interactions.

Collaborative Marketing:

    Teams can collaborate on marketing strategies and campaigns within the system. They can share templates, content, and schedules to ensure a consistent brand image and message.

Reporting and Analytics:

    Reporting tools in the KIT19 system provide insights into team performance, allowing team leaders to assess productivity, conversion rates, and areas that may require improvement.

Mobile Accessibility:

    Mobile apps associated with the KIT19 system enable team members to access information and collaborate while on the go, ensuring flexibility and responsiveness in a fast-paced industry.

Integration with Communication Tools:

    Many KIT19 systems integrate with email and messaging platforms, making it easy for team members to communicate and share information seamlessly.
contact@electrotechexpo.in
please get the whitelisting done