Digital Identify
1. What is a Digital Identity and what are its advantages?
A digital identity is typically defined as a one-to-one relationship between a human and their digital presence and It enhances customer privacy and control over shared data.digital identity also plays an important role in speeding up online transaction process.One of the most significant benefits of digital identity verification is that it greatly enhances security and fraud prevention.
2. How can a Digital Identity effectively showcase and promote a product or service?
Digital identity effectively showcases and promote a product through your E-Shop which we provide you, in which you can add some pictures of your product which you want to sale and promote.
3. What are the key elements and sections that should be included in a well-designed Digital Identity?
(i) Navigation. The e-shop design should be easy to navigate and the menu items should easily accessible.
(ii) Organization contact address and number.
(iii) Design Your Online Store.
(iv) Web Friendly.
(v) Begin Listing Your Products.
4. How can a Digital Identity provide a seamless and engaging user experience?
Digital identity provides a seamless and engaging user experience through fast access to your E-Shop or other source of digital marketing and with unique identity.
5. What are some best practices for optimizing a Digital Identity for search engines?
Use keywords in your headings, subheads and links for optimizing a digital identity for search engines.
6. How can a Digital Identity effectively communicate a brand’s story and message?
A brand identity is made up of what your brand says, what your values are, how you communicate your product, Essentially, your brand identity is the personality of your business and a promise to your customers. So for this you have to be identify your brand on digital marketing too.
7. What are the considerations for responsive design and mobile optimization in a Digital Identity?
Mobile Responsive design includes scaling the page components and content of the website according to the screen size so for this your website should be responsive according to the mobile screen.
8. How can a Digital Identity incorporate interactive elements and animations to enhance user engagement?
Web animations attract your user’s attention and keep them on your pages versus other websites that might not be doing the same thing you are.Animation is a great way to keep visitors on your web pages. If a person thinks your page looks outdated, they could easily click out of your website to find another one.
9. How does a Digital Identity compare to a multi-page website in terms of usability and conversion rates?
As multi-page websites offer more space, you can add different sections and forms to make the overall user experience better.
10. Can we do the daily changes in Digital identity?
No, Digital identity is an aspect of a person’s social identity and can also be referred to as online identity so if you change it on daily base it will effect your sale to customer as customer can’t be recognize you.
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Bulk SMS(Mohit & Manish)
1. What are the advantages of using bulk SMS services for Kit19 businesses?
Advantage of using bulk SMS services is that it enables businesses to send bulk SMS to their customers for marketing and businesses can filter their existing/purchased data through bulk SMS services. Also businesses can also shoot the SMSs to the customers/ according to the triggers.
2. How does your bulk SMS service ensure the delivery of messages to a large number of recipients efficiently?
The bulk SMS services we are providing is a smart SMS service where you get the report at the end of the day that how many SMS got delivered, how many have been read and how many SMS failed to deliver. Also businesses can put a tracking link in the sms where they will get to know the status of the SMS.
3. What are the different pricing plans offered for bulk SMS services and what features are included in each plan?
Pricing of the bulk SMS depends upon the quantity purchased. Features include Smart Tracking Link, Report of the SMS, Lead Capturing option will be there where recipients will be shared with a link to capture their details.
4. Can you personalize bulk SMS messages to include recipient names or other customized details?Yes, you can personalize bulk SMS messages to include names or other customized details.
5. Is there an option to schedule SMS messages in advance for specific dates and times?
Yes, SMS can be scheduled in advance for specific dates and time.
6. What features does your bulk SMS service provide for managing contacts and organizing recipient lists?
At fresh campaign level there is a feature in bulk sms service to upload contacts from existing database, SMS data can be filtered or sorted according to state, city, pipeline basis and one can run campaigns accordingly, Sms can also be triggered on a particular defined event automatically and the recipient list can also be sorted separately.
7. Are there any restrictions on the content or type of messages that can be sent through your bulk SMS service?
Yes, there is a word limit of 160 words for sending an SMS. It should not violate any law and regulation. Should not have obscene or vulgar and defamatory content.
8. How does your bulk SMS service handle opt-outs and unsubscribes from recipients who no longer wish to receive messages?
As the bulk SMS service we are providing comes with a tracking link or we can say its a smart SMS where businesses can put a link where customers get the option to unsubscribe for the services.
9. Can the bulk SMS service integrate with other business software or CRM systems for seamless communication?
As our tool is a one stop solution for all the services. Your business software or CRM can be integrated but that needs to be done from your service provider’s end only. We will provide you with the API and your service provider can integrate it with our software if they wish to do so.
10. What level of customer support is provided with your bulk SMS service and what channels are available for assistance?
Right from DLT registration, to the delivery reports to sending & scheduling bulk sms campaigns these are in-built solutions as support to the clients, Moreover a client may generate a ticket if he faces an issue, further our support & tech team is just a call away to resolve any challenges a client may face.
11. Can we send sms other than english language?
Yes, We can send SMS other than english language. SMS will be typed in english only but through unicode it will be delivered in desired language other than english.
12. What is a tiny URL?
Tiny URl is a service that will be a part of an SMS body where you can easily track the activity on the sms or businesses can use it for capturing interest of the recipient.
13. Can we integrate your sms campaign in our billing software?
As our tool is a one stop solution for all the services. Your billing software can be integrated but that needs to be done from your service provider’s end only. We will provide you with the API and your billing software service provider can integrate it with our software if they wish to do so.
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Bulk Email
1. What is bulk email and how is it different from regular email communication?
Emails which we send in a bulk upto 50000 at one time. With the help of bulk we can do marketing or communicate with a large number of group at the same time.
2. What are the advantages and disadvantages of using bulk email for marketing or communication purposes?
Advantages of bulk email is less time consuming than personalized email and disadvantages are recipients will not respond to us and we will be reported for spam and it will be a waste of our time and resources to communicate with unresponsive customers.
3. What legal considerations should be taken into account when sending bulk email, such as compliance with anti-spam regulations?
1. Anti-Spam Laws
2. Don’t use false or misleading header information.
3. Don’t use deceptive subject lines.
4. Identify the message as an ad.
5. Tell recipients where you’re located.
6. Tell recipients how to opt-out of receiving future email from you.
7. Honor opt-out requests promptly.
8. Monitor what others are doing on your behalf.
4. How can one effectively manage and maintain a bulk email list to ensure deliverability and engagement?
1. Improve email deliverability
2. Authenticate your email domain.
3. Maintain proper IP allocation.
4. Perfect the opt-in process.
5. Write non-spammy subject lines.
6. Provide a preference center.
7. Keep clean lists.
8. Avoid spam traps.
9. Send email that people love.
5. What are some best practices for personalizing and segmenting bulk email content to increase relevance and engagement?
1. Choose the right email tool for segmentation.
2. Feed the right contacts into your email list.
3. Keep it as simple as possible.
4. Feed the right contacts into your email list.
5. Keep it as simple as possible.
6. What are the key metrics and analytics that should be tracked to evaluate the success of a bulk email campaign?
Email marketing metrics are indicators that help assess the success of email campaigns. One can specify two categories: the first is standard engagement metrics, while the second category is focused on conversion aspects.
7. What are some common challenges or pitfalls to avoid when executing a bulk email campaign?
Although having an verified email list with large numbers may sound appealing, it’s the inactive recipients that can have an adverse effect on your campaigns, and brand too.
8. How can Kit19 automation tools assist in managing and optimizing bulk email campaigns?
An email automation platform can help you save money. If you’re paying a monthly fee for your email marketing service, you can often get a discount if you use an email automation tool. That’s because these marketing automation platforms can help you automate your email marketing, which can result in fewer emails being sent.
9. How can you ensure that my emails don’t go to spam?
1. Use short and relevant subject lines.
2. Remove spam triggering keywords.
3. Optimize content for response rates.
4. Ask users to create a filter.
5. Avoid spam reports.
6. Use the right email client.
7. Follow the laws.
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Voice Ads (Mary/Sandhya)
1. What is outbound dialer marketing and how does it work?
An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls.Outbound calling is a traditional approach to reach new customers and encourage them to make a purchase.
2. What are the key benefits of using outbound dialer marketing for businesses?
The advantages of using this type of outbound call center dialer software includes increased efficiency in calling prospective customers, increased productivity and the elimination of unproductive tasks such as making lists of phone numbers and taking notes during conversations.
3. How does outbound dialer marketing comply with regulatory requirements and laws in India, such as TRAI guidelines?
To help unregistered subscribers identify commercial calls, telemarketers will be issued a different set of numbers starting with ’70’. The regulations also mandate.
4. What types of campaigns can be run using outbound dialer marketing in India?
Outbound dialing campaigns contact a list of people according to a prescribed set of rules. Campaigns place calls based on information in a contact list. Campaigns often have a script that defines the agent experience.
5. Are there restrictions on the time of day or days of the week for conducting outbound dialer marketing?
Yes, there are restrictions on the time of day or days according to the TRAI gets tough with pesky callers; no call between 9pm and 9am from Monday to Friday, and at weekends unless an express invitation to do so is received.
6. What are the common use cases for outbound dialer marketing?
Outbound dialer calls are versatile and can be used for call blasts, scheduling appointments, client outreach, integrated call campaigns, surveys, product marketing, reminders, follow-ups, feedback, event-based calls, political campaigns, event registration, OTP through Voice Call, etc.
7. How does outbound dialer marketing handle the management and tracking of customer Reply?Outbound dialer marketing handle the management through predominantly focus on sales, fundraising and marketing your product for sale. And through communicate with customer you can track their need and requirements.
8. What are the options for targeting specific audience segments using outbound dialer marketing?
An outbound dialer is a software or cloud-based solution that allows your contact center to make outgoing calls
9. What are the options for personalization and customization of outbound dialer marketing campaigns?
Personalized marketing is a strategy that uses data to connect with target audiences and existing customers to offer an optimized marketing experience.
10. Is outbound dialer marketing integrate with Kit19 for better customer targeting?
Yes, outbound dialer marketing integrate with kit19 for better customer
11. What metrics and analytics are available for tracking the effectiveness of outbound dialer marketing campaigns?
One of the key components that make these functions work is an outbound dialer.metrics you must track and improve on to make the most of it
1. Number of People Answering
2. Number of Calls Dropped
3. Agent Performance
4. Use of IVR
12. Can outbound dialer marketing handle multi-language support for diverse customers?
Customer support that a business provides in multiple languages as part of the overall customer experience. The aim is to break down the language barrier so that international customers can easily communicate their needs and receive assistance in their native tongue.
13. Are there restrictions on using pre-recorded voice messages or automated calls in outbound dialer marketing?
Automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
14. Can outbound dialer marketing comply with regional language preferences for customer interactions?
Yes,outbound dialer marketing comply with regional language preferences for customer interactions which can be write that we can use in voice.
15. What number will it show to customers ?
The name and number of a calling party, if available. Technically, Caller ID only supplies the phone number of the calling party, but the term has become synonymous with the caller name ID.
16. Can OBD get connected with an internal agent when a customer picks the call?
Yes, if the admin give permission to assign the caller that call.
17. What is the max number OBD that I can through in day
OBD has some limitations. One of the major limitations of the OBD.limitation is that the OBD-II system hardware is expensive.
18. What pulse for deduction of OBD call?
Only connected call will be charged on the basis of pulse/duration.
19. Will I still be charged if the call is not picked up by the customer ?
Not at all.
20. Can the customer call back on the same number if they want?
Yes, customer can call back on the same number it they want except IVR is not set on that number and you should be set your official number to call back in your business.
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Digital Ads
1. How can KIT19 generate leads ?
Kit19 can generate leads by doing digital ads on multiple places like facebook, instagram, and google ads.
2. How can we do digital marketing promotion through kit19 ?
3. How many leads do you provide?
Kit19 does not provide any leads but with the help of kit19 software you can generate leads .
4. What is the marketing module in Kit19 ?
1. Digital identity – you can make landing pages
2. Promotion: you can do the promotion though sms,mail voice, digital ads, automated campaigns
3. Email intergation
4. Engagement Centre
5. Workflows
5. How can we generate leads from our targeted audience or according to our business ?
Yes, we can generate leads.
6. Why is kit19 Digital marketing platform unique to another digital marketing platform ?
Kit19 digital marketing platform is unique to another digital marketing platform because in this you can capture lead automatically and you can also u can do auto campaign as well.
7. Is it possible to capture Lead automatically from digital marketing tools Like FB, YouTube, Linkedin etc. ?
Yes it’s possible to capture lead automatically from digital marketing tool like fb, instagram but for youtube the client has to fill the form then only lead will capture automatically and for linkedin
8. How to increase online visibility through Kit19 ?
You can increase online visibility through kit19 by using kit19digital ads platform of Kit19.
10. What are digital ads and how do they differ from traditional forms of advertising?
Digital ads span media formats, including text, image, audio, and video. They can help you achieve a variety of business goals across the marketing funnel, ranging from brand awareness to customer engagement, to launching new products and driving repeat sales.
11. What are the main advantages of using digital ads for marketing and promotional purposes in kit19?
The main advantage are of using digital ads for marketing and promotional are you can do digital ads on many platform like facebook, instagram,google ads,youtube,and if any one has show interested in you products that all the enquiry will automation fach in your crm and you can also see the